[Hiring] Client Success Specialist @Lighthouse

Role Description

As a Client Success Specialist , you'll play a pivotal role in our mission to help hoteliers optimize their direct booking strategies. You'll be responsible for onboarding, managing, nurturing, and growing relationships with our existing clients, ensuring they receive the highest value from our solutions. As a trusted partner, you’ll use data-driven insights and proactive support to empower clients, driving their success and fostering long-term, meaningful partnerships.

• Manage the entire client lifecycle, from seamless onboarding and account setup to building long-term, impactful relationships that drive continuous success.
• Leverage hotel performance data to provide actionable insights, empowering clients to make informed, data-driven decisions that optimize their direct bookings.
• Collaborate closely with internal teams, including Sales, Product, Marketing, and Technical teams to ensure a smooth and positive experience at every stage of the client journey.
• Act as the voice of the customer, gathering valuable feedback and collaborating with product and technical teams to foster continuous improvement and innovation.
• Identify and capitalize on upsell opportunities within your client portfolio, maximizing value and driving sustained revenue growth.
• Contribute actively to team meetings, sharing best practices and collaborating to enhance the collective success of the team.
• Excel in a fast-paced environment, effectively managing multiple client accounts with agility, efficiency, and a solutions-oriented mindset.

Qualifications

• 2-3 years of direct experience in Account Management, Client Success, or similar client-facing roles within the travel or hospitality SaaS industry.
• Proven track record of managing client relationships and identifying upsell opportunities with hotels.
• Previous experience working with hospitality software or in a B2B hospitality SaaS environment is 100% required.
• Native or advanced professional fluency in German and English is mandatory.
• A customer-obsessed mindset with a proactive approach to delivering tailored solutions and helping clients achieve their goals.
• Strong communication and problem-solving skills, with the ability to build rapport easily and engage clients in consultative conversations.
• Comfortable analyzing data and leveraging technology to deliver actionable insights and improve client outcomes.
• Adaptable and resourceful, comfortable with evolving processes and taking on new challenges in a fast-paced work environment.
• A genuine passion for the travel technology industry, with an eagerness to help hoteliers optimize their business and grow their direct bookings.
• An interest in leveraging AI tools for efficiency, such as drafting emails, summarizing data, automating workflows, and generating insights that support more effective decision-making is a plus.
• Legal right to work in Spain.

Benefits

• Flexible working environment.
• Flexible time off: Autonomy to manage your work-life balance.
• Alan Healthy benefits: 160€/month for food or nursery.
• Payflow App: Access your earned salary in advance at no cost to you.
• Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation, and/or nursery.
• Wellbeing support: Subsidized up to 80% ClassPass subscription.
• Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.