[Hiring] Client Success Specialist @FloSports, Inc.

Role Description

FloSports is seeking a Client Success Specialist to support our Track & Field and Cross Country software partnerships. In this role, you’ll work directly with timing companies, meet directors, and state associations to ensure a smooth, efficient event experience.

• Assist in managing relationships with key partners including timers, meet directors, and associations
• Support meet setup and registration workflows using MileSplit and DirectAthletics software
• Help execute postseason advancement and results processing for state championships
• Monitor and resolve partner support tickets, escalating as needed
• Partner with premier meet hosts to facilitate registration, streamline payment and entry processes, and manage results data
• Troubleshoot software issues and provide timely, clear partner communication
• Collaborate with the Stats team to ensure data accuracy in MileSplit databases
• Contribute to documentation, process tracking, and partner resource updates
• Perform other duties and special projects as assigned to support team goals and partner success

Qualifications

• Excellent communication and partner service skills
• Familiarity with Track & Field and/or Cross Country workflows
• Strong organizational skills and ability to manage multiple tasks
• Tech-savvy and comfortable learning web-based software tools
• Detail-oriented, reliable, and consistent in follow-through
• Able to work independently while contributing as part of a collaborative team
• Adaptable to changing seasonal demands and willing to jump in where needed

Requirements

• Bachelor’s degree
• 1–2 years experience in operations, support, customer service, or event coordination
• Familiarity with MileSplit, DirectAthletics, TFRRS, or meet registration software preferred
• Experience working in a seasonal or event-based environment

Benefits

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman
• Flexibility at work - you can take control of your profession and personal schedule
• All-hands events hosted annually in beautiful Austin, Texas
• Annual equity awards for all top performers
• Competitive and comprehensive medical, dental and vision plans
• Peace of mind through company-paid short-term disability, long-term disability and life insurance
• Generous 401(K) company match vested immediately
• Progressive parental leave policies
• Flexible paid time off
• Hack-a-thons and a full calendar of team-building and social events
• Company donation to youth teams and leagues that our employees coach
• Stocked snack bar, catered lunch and breakfast tacos every week