[Hiring] Client Success Specialist @Punch List Digital

Role Description

As a Client Success Specialist you’ll be the main point of contact for clients—helping them understand campaign results, coordinating projects, and making sure their digital marketing delivers measurable results.

Key Responsibilities

• Welcome and onboard new clients, setting expectations and project timelines.
• Build and maintain strong client relationships through regular calls and updates.
• Translate performance data into simple, actionable insights.
• Collaborate with SEO, Paid Ads, and Web teams to implement marketing strategies.
• Help manage Google Business Profile and Local Services Ads accounts.
• Support website updates and approvals for client campaigns.
• Participate in team discussions to improve client experience and internal processes.

Qualifications

• 1–3 years of experience in client service, account management, or digital marketing.
• Basic knowledge of SEO, Google Ads, or websites (we’ll teach you the rest).
• Excellent written and verbal communication skills.
• Strong time-management and follow-up skills.
• Bonus: Experience working with home services or small business clients.

Requirements

• Enjoy connecting with people and helping them understand complex ideas.
• Take initiative and can organize your work independently.
• Thrive in a flexible, fast-paced, and collaborative environment.
• Are curious about digital marketing and eager to learn more each day.
• Appreciate a team culture that’s kind, accountable, and open to ideas.

Benefits

• Base Salary: $65,000–$85,000 (depending on experience)
• Quarterly Bonuses: Based on client satisfaction and retention
• Remote Work: Flexible schedule and location
• Career Growth: Defined Career Growth Path
• Benefits: Health insurance, paid time off, and development resources