[Hiring] Client Success Specialist @Lighthouse

Role Description

You will join as a Customer Success Specialist for the growing APAC region. You will be responsible for managing your own portfolio of mid-market clients, ensuring their success from implementation to renewal. You will act as a trusted advisor, helping our hospitality clients maximize the value of our platform and achieve their full revenue potential.

• You will manage a portfolio of clients in the APAC region, building strong, lasting relationships.
• You will lead the implementation process for new clients, ensuring a smooth transition and rapid adoption of our products.
• You will identify and execute upsell opportunities to drive revenue growth within your portfolio.
• You will focus on client retention, monitoring account health and proactively mitigating churn risks.
• You will act as the voice of the customer internally, collaborating with product and sales teams to enhance our offering.
• You will provide exceptional service, managing client requests and becoming an expert in our products.
• You will contribute to team efficiency by actively seeking ways to automate processes and apply new technologies like AI.

Qualifications

• Demonstrable experience in the hospitality industry.
• Previous experience in a Customer Success, Account Management, or similar role in a SaaS environment.
• Ability to manage a client portfolio.
• Excellent communication, negotiation, and emotional intelligence skills.
• Resilience and a proactive mindset for problem-solving and overcoming obstacles.
• Residency in the APAC region to understand cultural market dynamics.
• Fluency in English, both spoken and written.
• A strong collaborative spirit and a desire to grow within a team.

Requirements

• Proficiency in an Asian language, with a preference for Mandarin (Cantonese) or Japanese.
• Curiosity and interest in artificial intelligence and how it can improve efficiency and customer service.
• Previous experience working in a startup or fast-growing environment.

Benefits

• Flexible working environment: Work from home or at one of our global offices.
• Flexible time off: Autonomy to manage your work-life balance.
• Collaborative team: High-bar, friendly, creative, and passionate colleagues.
• Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
• Impactful work: Shape products relied on by 85,000+ users worldwide.
• Competitive compensation: Proactively maintained to value your work.
• Referral bonuses: Earn rewards for bringing in new talent.