[Hiring] Client Success Manager @VetJobs

Role Description

Client Success Manager to serve as a front-line guide for our clients as they move through their VA disability claims process. This is a client-facing role centered on onboarding, education, and ongoing support:

• Prepare for and lead small-group onboarding calls with new clients (6 per week), walking them through the initial first steps of the process.
• Run weekly workshop calls (3 per week), each built around a specific theme or category of the process, combining structured teaching with live group Q&A.
• Conduct welcome calls and private one-on-one sessions for clients who are unable to attend group onboarding calls.
• Maintain consistent, proactive communication with clients through regular check-ins.
• Handle and resolve client escalation cases with professionalism, empathy, and urgency.
• Conduct consistent client success interviews and request Trustpilot reviews from satisfied clients.
• Field and handle client requests and questions inside our Skool community platform.

Qualifications

• 1+ year of client success or customer service experience in a client-facing role.
• Knowledge and hands-on experience with CRMs (HubSpot a strong plus!).
• High emotional intelligence (EQ) and genuine empathy for clients.
• Strong communication skills, both written and verbal.
• Strong organizational skills and the ability to manage multiple client touchpoints without letting things slip.
• Knowledge of the VA disability claims process.

Requirements

• Pay Rate: $22/hour.
• Start Date: Early October.
• Schedule: 8am - 5pm EST | Monday - Friday.
• Occasional need to flex hours until 6pm EST.

Benefits

• 100% remote.
• Health | Dental | Vision Insurance enrollment.
• Short-Term Disability | Long-Term Disability.
• Life Insurance.
• PTO.
• Yuna Health.
• EAP.
• 401k.
• Perkspot.