[Hiring] Client Success Manager @rater8

Role Description

Join rater8, the healthcare industry’s leader in reputation management, and become a vital part of a high-growth, Great Place to Work™ certified team. As a Client Success Manager, you will report to the CSM Team Manager (Small Business) and serve as a critical part of our client consulting teams.

• Strategy & Value: Develop the agenda and consultative strategy for high-impact client Strategy Consult (QBR) meetings. Conduct these meetings for rater8 clients, shadow experienced CSMs, and demonstrate the ongoing value of rater8 products.
• Client Partnerships: Build strong rapport and confidence with clients, becoming their trusted advisor on the use of our products. Provide an outgoing, enthusiastic, and confident demeanor while supporting them.
• Data & Adoption: Analyze and present results and data to clients during Strategy Consult meetings. Demo new features and encourage client adoption.
• Seamless Support: Ensure smooth operations by personally managing, completing, and/or delegating support inquiries. Create clear, concise, and compelling client communications that uphold rater8's reputation and detailed internal notes when delegating support tickets.
• Embrace other essential tasks as assigned.

Qualifications

• 2 to 3 years of experience as a Client Success Manager or in a relevant position.
• Exceptional communicator with a natural, conversational style.
• Confident problem solver, able to think on your feet.
• Detail-oriented, highly organized, and focused on details.
• Inquisitive and analytical, excited about data.
• Tech-savvy with solid skills in Microsoft Office and Google Workspace, especially Excel/Sheets.
• Holds a Bachelor’s degree or equivalent experience; past consulting, education, or support experience is a plus.
• US Residents only. Must reside in the continental U.S., be authorized to work without sponsorship, and not reside in California.

Requirements

• Compensation: The expected salary for this position is $62,500 to $65,000 annually. Actual compensation will be based on a candidate’s skills, qualifications, and years of relevant experience.

Benefits

• Smart, intellectually curious, creative, supportive, and overall awesome colleagues!
• 100% fully remote work from anywhere in the U.S. with reliable Wi-Fi, within PST–EST time zones.
• Medical, dental, and vision benefits.
• Discounted pet insurance.
• Unlimited PTO after 60 days of employment.
• 401(k) after six months with company match.
• Competitive salary.
• Fast-track career advancement with a high-growth, Great Place to Work™ certified organization.
• Bring your own device company with a WFH stipend to offset costs per company guidelines.