[Hiring] Client Success Manager @Offshore Launch

Role Description

As an employee of Offshore Launch, you are being hired for a unique role within a target Client’s company. We value long-term partnerships, and seek to recruit talent that will serve an individual Client’s business for multiple years.

You will work full-time with the Client company. However, the Agency provides ongoing support to ensure your continued success. As such, we create space for ongoing check-ins, feedback and development through:

• Membership in the Offshore Launch Slack workspace
• Bi-weekly All Team meetings
• Monthly reviews

Your job is to help the Client succeed. Our job is to help you succeed.

Responsibilities

• Keep clients on track. Maintain a simple green/yellow/red status for every account and send weekly updates to clients, coaches, and the CEO covering wins, next steps, and blockers.
• Coordinate coaching operations. Work with coaches to manage travel, meeting scheduling, and client assignments — so nothing slips through the cracks.
• Monitor performance weekly. Track key client and coach metrics, interpret the data, and surface actionable insights — not just numbers.
• Own session quality. Ensure expectations are crystal clear before and after every coaching session, and follow up firmly — but warmly — to make sure commitments are met.
• Drive continuous improvement. Identify and implement at least one meaningful enhancement to the client experience each month.

Qualifications

• 3–5+ years in client success, project management, or operations — professional services or coaching background a strong plus.
• Proven track record managing multiple client accounts simultaneously, with outcomes to show for it.
• Exceptional written communication — clear, professional, and warm. You know when to push and when to reassure.
• Meticulous organizational skills — you manage timelines, deliverables, and details without letting things fall apart.
• Comfortable in ClickUp, a CRM, or similar project management tools. You use systems — you don't fight them.
• A true self-starter. You take ownership, stay calm under pressure, and adapt without needing to be redirected.

Benefits

• Up to $1,800/mo depending on experience
• Annual bonus up to 150% of one month's salary, contingent on quarterly performance scores
• 13th month pay
• Performance-based bonuses
• Comprehensive HMO policy, including dependents.
• Annual continuing education budget to support professional development

Please note that we anticipate a response from candidates within 24 hours of our outreach. If we do not receive a reply within this timeframe, we will assume that you are no longer interested in pursuing this opportunity.