[Hiring] Client Success Manager @Jenzabar

Role Description

A Client Success Manager II has a background in Higher Education and/or Client Services (through Jenzabar or an outside institution or company; 2+ years). This role would cover clients primarily in New Jersey, Pennsylvania, and some international clients (limited travel to Canada).

• Maintain positive client relationships to maximize product/service satisfaction
• Act as a liaison between organization and clients
• Leverage data captured in other areas of Jenzabar to personalize and address client’s needs and ROI
• Client Service training for continuous improvement
• Visit and/or conduct annual reviews with each client
• Identify, develop, and maintain strategic relationships with senior level contacts
• Integral part of strategizing on accounts with Account Executive & Sales Manager to establish future sales
• Collect feedback on how products are meeting the needs of the client and identifying how this can be improved
• Represent Jenzabar at related regional conferences within your territory
• Deeper level of understanding of our 3rd party relationships and opportunities & positioning
• Visit clients on campus in the US and Canada annually
• Ability to travel 25-50%
• Other tasks as assigned

Qualifications

• Bachelor’s Degree
• Background in Higher Education – understand industry
• Prior experience as an Account Manager for a company specializing in products specific to the Higher Education space is a plus
• Strong communication skills and a positive attitude

Requirements

• The pay range for this position is $48,000-$60,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience.
• This position is eligible for an annual bonus in addition to a full range of benefits.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance