[Hiring] Client Success Manager @Infopro Digital Services Limited

Role Description

The Client Success Manager plays a pivotal role in ensuring Red-on-line’s clients achieve their desired outcomes and maintain long-term satisfaction with our solutions and services. Acting as the primary point of contact post-sales, you will build strong relationships, drive adoption, and proactively support clients throughout their lifecycle.

You will collaborate closely with Product, Support, Delivery, and Sales teams to ensure seamless deployment, ongoing engagement, and continuous value delivery. This role is suited to a customer-centric professional who thrives in a fast-paced, consultative environment and is passionate about helping clients succeed.

Key tasks and responsibilities

• Client Satisfaction
  • Build and maintain strong client relationships, ensuring needs are met and expectations exceeded.
  • Coordinate deployments to ensure smooth implementation of Red-on-line’s solutions.
  • Monitor client organisations to anticipate risks and challenges affecting satisfaction and retention.
• Collaboration Across Teams
  • Facilitate communication between clients and internal teams (Product, Support, Delivery).
  • Gather insights to support Sales-led Quarterly Business Reviews (QBRs) and identify opportunities for strategic discussions.
  • Share client feedback to influence product development and process improvements.
• KPI Monitoring and Reporting
  • Track client engagement, compliance progress, and key success metrics.
  • Maintain accurate records on collaboration tools and provide tailored client updates.
  • Use insights to support strategic decision-making and proactive risk mitigation.
• Client Advocacy and Value Delivery
  • Stay informed on client needs, industry updates, and business challenges.
  • Proactively recommend solutions to enhance client performance and results.
  • Support clients in maximising the value of Red-on-line’s offerings.

Qualifications

• Experience in customer-facing roles (Customer Success, Account Management, Consulting).
• Strong communication, relationship-building, and problem-solving skills.
• Knowledge of compliance frameworks such as ISO 14001 or EMAS is a plus.
• Proficiency with collaboration tools (e.g., Monday.com).
• Ability to manage multiple accounts and prioritise effectively.
• Customer-Centric Mindset: Prioritise client success and long-term partnerships.
• Collaboration: Work seamlessly with internal teams to deliver value.
• Adaptability: Meet the needs of a diverse, global client base.
• Continuous Improvement: Refine processes and enhance the client experience.

Benefits

• 20 Vacation Days (rising to 25 days)
• 5 paid sick days
• 11 Paid company holidays
• Medical, Dental & Vision Insurance (including life insurance)
• 401k Plan Plus Match
• Flexible Spending Account (FSA)
• Short-term and Long-term Disability
• Bonusly Employee Recognition
• Employee Assistance Program
• Flexible Working
• Additional Life Insurance
• Office Gym Membership
• Employee Referral Scheme