[Hiring] Client Success Lead @FloSports, Inc.

Role Description

FloSports is currently looking for a full-time Client Success Lead to join our Sports Management Software team to manage our partnerships across our Wrestling software primarily focused on our Trackwrestling season management and seed system products but will also include support for our event management software including postseason event series. Our Sports Management Software team is dedicated to furthering our vision of becoming the essential destination for our sports through providing market leading software in our sports. They provide event operators the ability to seamlessly run their event with fully integrated solutions including registration and online entry fee collection, event management and live results. The Client Success Lead is our day-to-day lead for our Wrestling Software partners ensuring success for our largest partnerships.

Responsibilities

• Ensure success for our wrestling software partnerships including but not limited to state associations and coaches’ associations.
• Administer setup of season management including weight management and seed system creation for all partners.
• Execute all post season advancement for our wrestling state partnerships.
• Coordinate and ensure prompt payment of all weight management and postseason invoices.
• Serve as day-to-day contact and assist partners as needed with tasks such as weight management and troubleshooting.
• Resolve all software support ticket escalations in a timely manner and serve as a liaison to our customer success team.
• Oversee customer product documentation and knowledge base for our wrestling software.

Qualifications

• Strong communication skills and the ability to build strong relationships.
• High level knowledge of Wrestling.
• You love problem solving, creating efficiencies and improving processes.
• Self-starter with excellent planning, time management and organization skills.
• Detail-oriented, reliable, and in possession of a strong work ethic.
• Ability to quickly navigate and search the internet.
• Capable of managing a heavy workload and adaptable to change.
• Tech savvy and able to thrive in a fast paced, team environment.

Requirements

• Bachelor’s degree in any discipline (Bonus).
• 1-2 years relevant experience in account management and/or a position with direct client/partner communication (Bonus).

Benefits

• Recognized three years in a row as a Top Workplace by the Austin-American Statesman.
• Flexibility at work - you can take control of your profession and personal schedule.
• All-hands events hosted annually in beautiful Austin, Texas.
• Annual equity awards for all top performers.
• Competitive and comprehensive medical, dental and vision plans.
• Peace of mind through company-paid short-term disability, long-term disability and life insurance.
• Generous 401(K) company match vested immediately.
• Progressive parental leave policies.
• Flexible paid time off.
• Hack-a-thons and a full calendar of team-building and social events.
• Company donation to youth teams and leagues that our employees coach.
• Stocked snack bar, catered lunch and breakfast tacos every week.