[Hiring] Client Success Coordinator & Operations Assistant @Better Talent

Role Description

The Client Success Coordinator & Operations Assistant serves as the primary point of contact for clients, managing inquiries, scheduling appointments, coordinating projects, and ensuring a seamless customer experience from initial booking through project completion. This role works closely with the CEO, photographers, editors, and operations team to keep projects on schedule and client communication running smoothly.

The ideal candidate is highly organized, customer-focused, and comfortable managing multiple priorities in a remote environment. Success in this role is measured by responsiveness, attention to detail, client satisfaction, and the ability to support efficient day-to-day operations while helping drive company growth.

What You'll Do

• Answer incoming phone calls professionally and courteously
• Respond to client emails, text messages, and social media inquiries in a timely manner
• Serve as the primary point of contact for clients throughout the booking process
• Manage booking requests and appointments through Aryeo
• Coordinate schedules and availability with photographers and team members
• Confirm appointments and communicate important shoot details to clients and photographers
• Monitor active orders to ensure projects remain on schedule
• Follow up with new leads, quote requests, and prospective clients
• Maintain ongoing relationships with existing clients and encourage repeat business
• Handle appointment changes, rescheduling requests, and cancellations
• Update and maintain client records, databases, and CRM systems
• Assist with daily operational and administrative tasks
• Coordinate communication between clients, photographers, editors, and management
• Monitor company inboxes and ensure all inquiries receive a prompt response
• Assist with social media management, including responding to messages, comments, and inquiries
• Request client reviews and testimonials following completed projects
• Help track lead activity and sales opportunities
• Support marketing campaigns and client outreach initiatives
• Prepare and organize internal reports, spreadsheets, and documentation
• Maintain company standards for customer service and client satisfaction
• Identify and escalate urgent client concerns when necessary
• Assist with onboarding new clients and educating them on company services
• Support team management and operational workflows to improve efficiency
• Perform other customer service, scheduling, administrative, and operational duties as assigned

Qualifications

• 2+ years of experience in customer service, administrative support, virtual assistance, client success, scheduling, or operations coordination
• Excellent written and verbal English communication skills
• Experience managing phone calls, emails, calendars, appointments, and customer inquiries
• Strong organizational, multitasking, and time management skills
• Proficiency with Google Workspace and web-based business software
• Ability to work independently in a remote environment while maintaining attention to detail
• Strong problem-solving skills and a customer-focused mindset
• Reliable high-speed internet and a professional home office environment
• Ability to work during U.S. business hours

Requirements

• Experience as a Virtual Assistant, Client Success Coordinator, Operations Coordinator, Executive Assistant, or Administrative Assistant
• Experience in real estate, vacation rentals, hospitality, property management, or related service industries
• Familiarity with Aryeo, CRM platforms, or scheduling/project management software
• Experience supporting remote teams, contractors, or field-based service providers
• Social media engagement, lead management, or customer relationship management experience
• Experience working with U.S.-based clients and businesses

Benefits

• Flexible work environment
• Employee recognition programs
• Professional growth opportunities

Compensation

• $900 - $1,300 per month, depending on experience
• Performance-based bonus opportunities may be available

Schedule

• Approximately 48 hours per week

Job Type

• Full-Time

Location

• Remote, Philippines