[Hiring] Client Success Coordinator @TechnologyAdvice

Role Description

At TechnologyAdvice, talented, driven, and dedicated team members are at the core of our company’s success. We’re looking for someone just as passionate to help us expand our company further and work collaboratively with the Client Success team. Our ideal candidate will share the tenacity and excitement we have for all things TechnologyAdvice.

Our client success team focuses on the happiness of our clients. Each Client Success team member is the main point of contact for a batch of specific accounts and works closely with TechnologyAdvice sales, operations, and technology teams to ensure the greatest experience from onboarding to delivered product.

What you'll do

• Work alongside Client Success Team Members and Sales counterparts to understand what has been sold to a client and how we should manage expectations throughout the program.
• Join all internal calls and post-sale client calls.
• Prepare decks ahead of post-sale client calls and QBRs.
• Gather and prepare materials for campaign launches.
• Prepare regular client campaign reports.
• Monitor pacing and escalate potential concerns to Client Success and Sales counterparts.
• Work across multiple internal teams to support product and answer client questions.
• Respond to client feedback and provide recommendations and optimizations for their campaigns.
• Identify client, category, and product trends.
• Consistently provide optimizations for campaign growth to clients and internal team members.
• Utilize several internal tools to review and analyze data, manage client accounts, and support clients’ needs effectively.
• Help establish processes to increase efficiency and offer creative solutions to solve problems.

Qualifications

• Bachelor's degree from a recognized institution (or equivalent experience).
• Experience maintaining regular communication through digital channels such as Slack, email, and Zoom.
• Skilled in managing time and prioritizing tasks across team projects, ensuring smooth coordination and attention to detail while handling multiple clients.
• Eager to learn and develop skills in preparing detailed campaign summaries, analyzing data, and tracking client goals and KPIs to ensure program success aligns with expectations.
• Familiar with maintaining account health insights and ensuring Salesforce or similar CRM systems are kept up-to-date and accurate.
• Detail-oriented and organized, capable of reviewing leads for accuracy and alignment with targeting criteria, especially during initial campaign delivery.
• Creative problem-solver with strong analytical and critical thinking skills.
• Must have a working laptop/pc and internet, and a backup connection.
• Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward.

Benefits

• Career Growth: Advance with mentorship programs, leadership academies, and opportunities to shape company culture and DEI initiatives.
• Flex Fridays: Adjust your 40-hour week to enjoy a full or half day off on Fridays.
• Remote-First Culture: Work from the comfort of your home.
• Paid Time Off: Enjoy 14 days of annual paid time off, plus all regular Philippine government-declared holidays to unwind and recharge. Plus 5 additional days after 1 year.
• Comprehensive Coverage: Full enrollment in Philippine statutory benefits: SSS, PhilHealth, and HDMF.
• Healthcare: Healthcare reimbursement to help ensure you are covered.
• De Minimis Allowance: Enjoy a monthly rice subsidy, following government guidelines.
• Wellness Perks: Access the Headspace app to support your well-being.
• Speaker Series Bonus: Present in our monthly speaker series and earn a bonus.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.