[Hiring] Client Success Coach @Impact Clients

Role Description

We’re looking for a full-time Client Success Coach to join our fast-growing team at Richard Yu’s online education company. Our mission is simple: help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.

This is a remote, full-time position. You must be available during 8AM–5PM EST, Monday to Friday. On average, you’ll work up to 9 hours per day, and some days will require a little more effort of 10 hours.

You must currently live in North America, Europe, or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable, we’re in the coaching business.

• Conduct new onboarding calls daily to welcome new students.
• Conduct check-in coaching calls daily to hold accountable, motivate, and inspire students inside the program.
• Comfortable jumping on 1:1 Zoom calls or recording Loom videos as needed.
• Message clients daily to hold them accountable to their plan of execution towards their goals and moderate the community.
• Weekly group coaching calls answering client questions.
• Strong communication/interpersonal skills to confidently answer client questions and guide their decisions.
• Help innovate our products by creating and producing new video trainings/worksheets.
• Take renewal/upgrade calls with clients and enroll them into our backend coaching programs.
• Proficient or at least knowledgeable about our tech stack (Loom, ActiveCampaign, Slack, Zapier, Calendly, GSuite, CRM, etc.) or willing to learn quickly.
• Responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.).
• High attention to detail and compliance with standard operating procedures is essential.
• Understand systems/processes to innovate new, more efficient SOPs to ensure our Fulfillment Team hits their KPIs.

Qualifications

• A coach or mentor at heart—you love helping people.
• Clear, professional communicator (spoken and written English).
• Experienced with organic marketing on Instagram/Facebook/TikTok (creating reels, organic posts, to generate organic leads).
• Sales background.
• Able to handle fast-paced environments, multiple clients, and changing priorities.
• Willing to grow with us long-term (3+ years)—this isn’t a side hustle.
• Open to feedback and constructive coaching.
• Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc.—or willing to learn fast.

Requirements

• You have another full-time job or multiple freelance clients.
• You struggle with structure, deadlines, or fast execution.
• You dislike being challenged to improve daily.

Benefits

• Expected Earnings (Rev share on book of business): $10,000–$15,000+ USD/month (depending on experience).
• Commission opportunities: % on referrals, upgrades, renewals, and pending payment collections.