[Hiring] Client Success Associate @Gartner

Role Description

The Client Success team follows a Client for Life Philosophy, ensuring that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.

What you will do:

• Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription.
• Deliver value to decision makers and drive Gartner growth by working as part of a service team where responsibilities can include:
  • Introducing Gartner services and capabilities to prospective & new clients.
  • Account management or connecting clients with the Gartner expert community.
• Identify client priorities and understand how to align Gartner's resources to provide best in class service that enables clients to achieve their priorities and maximize the return of investment on their Gartner membership.
• Collaborate with internal Gartner stakeholders to drive service delivery & business results, share best practices and design innovative solutions to overcome obstacles.
• Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth.

Qualifications

• Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bilingual in English and French.

Benefits

• Competitive salary, generous paid time off policy, charity match program.
• Medical, Dental & Vision Plans.
• Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.
• Remote Opportunity.

Company Description

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

• Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories.
• We do important, interesting and substantive work that matters.
• We hire associates with the intellectual curiosity, energy and drive to want to make a difference.
• The bar is unapologetically high. So is the impact you can have here.