[Hiring] Client Success Associate @Travel Nurse Across America

Role Description

The Client Success Associate is responsible for providing day-to-day operational support to clients and Client Success Managers while creating positive working relationships with healthcare supplier partners. Responsibilities include:

• Qualifying placement opportunities
• Posting requisitions
• Completing profile screening and onboarding support
• Creating and distributing activity and performance reports
• Providing follow-up initiatives and customer service
• Meeting and developing relationships with hiring managers in facilities as directed by the Client Success Manager

Qualifications

• 1 year of experience in a customer facing position
• Ability to work quickly and accurately independently and in a team setting in a fast-paced environment
• Ability to communicate effectively in writing, verbally, and interpersonally
• Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
• We will consider any suitable combination of education, training, and experience

Requirements

• Effectively manage a desk of 150 TOA within six (6) months
• Assist Implementations team with any tasks associated with the implementation of a new or existing account
• Assist in identifying opportunities for program improvements
• Assist with the development and review of periodic performance reports
• Develop knowledge of VMS technology for data management and client configurations, staffing processes, candidate onboarding and general customer support of the VMS to internal and external customers
• Audit bookings in technology or via contract for accuracy for clients and supplier partners
• Maintain communication with supplier partners on status of open contracts, decline reasoning, and extensions
• Maintain exceptional customer service to both internal and external clients by providing prompt and proactive follow up/responsiveness
• Manage the creation and distribution of periodic activity and performance reports, as directed
• Manage, upload, and distribute facility onboarding documents, as directed
• Provide appropriate team coverage when necessary with assigned client or across the enterprise when directed
• Review and prescreen profiles to ensure accuracy of skillset and experience required, references and skills checklist to meet requirements for hiring manager and/or clinical interview specialist

Benefits

• $22.36 - $27.40 per hour
• Medical, Dental, Vision, Life, and Long-Term Disability
• Short-Term Disability, Accident, Critical Illness
• Legal Assistance, Identity Protection, Pet Coverage
• Retirement Plan with Employer Match
• Generous vacation plan + 8.5 paid holidays