[Hiring] Client Success Advisor @Zoetis

Role Description

Platinum Performance was founded in 1996 by renowned equine veterinarian, Dr. Doug Herthel to support his cases in veterinary practice. From its earliest days, the company has held a strong commitment to veterinarians and the highest respect for their role in guiding the health, wellness and performance of the horse. For 25 years, Platinum Performance, now a wholly owned subsidiary of Zoetis, has been developing, manufacturing and marketing premium nutritional product formulas for wellness and athletic performance in horses as well as a range of pet care brands and human nutritional supplements.

Platinum Client Success Advisors provide exceptional service, advisement and order-taking to clients and veterinarians that call, email, and text Platinum Performance daily. Platinum Advisors are smart thinkers, self-starters, engaged listeners, and provide educated recommendations and solutions to our clients. Advisors will occasionally represent Platinum Performance at equine and canine events and veterinary conferences. Platinum Advisors work with a tight-knit and supportive group of fellow Advisors and build a broad range of experiences and skills. The Platinum Advisors are also expected to perform at a high level while working with multiple teams throughout the entire client experience including and not limited to Veterinary Advisors, Marketing, eCommerce, Software Development, R&D, Regulatory, Fulfillment, Production and Platinum PAKs, Quality and Finance.

They are able to apply critical thinking and problem solving to provide supplement recommendations for clients and their animals and articulate complex nutritional advice into concise and easy-to-understand protocol recommendations through phone conversations / consultations and compose clear electronic correspondence through email and text. They will occasionally travel to internal events at the Platinum Performance headquarters. The Platinum Advisor is responsible for utilizing solution selling and building client relationships while facilitating orders, answering technical nutrition and service-related questions. This position reports to the Client Success Manager. The Client Success Manager assesses performance at least once per quarter and guides the Advisor based on meeting and exceeding several key milestones that demonstrates their progress within this internal phase of the role and designates if they’re ready to advance. High performing colleagues will promote to Senior Client Success Advisor.

Qualifications

• Knowledge and/or background experience of equine or small animal nutritional products; or the equine industry.
• Bachelor’s degree, preferably in Animal Science, Nutrition, Agricultural Business, or related fields.

Requirements

• Knowledge of equine or small animal nutritional products; or the equine industry.
• Ability to accurately communicate on subjects of equine and small animal nutritional products; or the equine industry.
• Ability to perform a variety of tasks utilizing a wide degree of creativity and attention to detail.
• Excellent communication skills with clients and team members.
• Ability to read general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Active Listening: Ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Basic math skills required.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Working knowledge and experience with basic computer programs such as Microsoft Access, Excel, Word, Outlook, and Web Mail.
• Knowledge of media production, communication, and dissemination techniques and methods.
• Knowledge of and experience with business management, strategic planning, resource allocation, production methods, leadership techniques, and coordination of people and resources.
• Skilled at developing, motivating, and directing people as they work and identifying the best people for the job.
• Some travel required.
• Able to provide a quiet work environment and internet access.

Benefits

• Healthcare and insurance benefits beginning on day one.
• A 401K plan with a match and profit-sharing contribution from Zoetis.
• 4 weeks of vacation.