[Hiring] Client Strategist @Trivium

Role Description

This is a Client Strategist role — someone who owns the client relationship, understands marketing strategy at a conceptual level, and serves as the bridge between the client and the fulfillment team. You don't need to be the one pressing buttons in ad accounts — we have dedicated media buyers for execution. But you need to understand strategy well enough to guide the client, explain performance, and direct the team.

The governing rule: You just have to know more than the customer. You're a strategist and translator, not a technical operator.

You will manage a pod of ~30 clients (20–25 high-ticket + low-ticket accounts), serving as their primary point of contact, strategic advisor, and the person they trust to run their marketing.

What You'll Do:

• Own client relationships end-to-end — weekly/biweekly calls, text updates, personalized reporting
• Understand and communicate funnel strategy — lead gen ads, retargeting, CRM flows, automated follow-up sequences
• Review campaign results, identify trends, and translate marketing data into language a business owner understands — no jargon, just results and next steps
• Direct creative — guide the creative team on what ads should say and look like based on what's working
• Drive retention, upsells, referrals, Google reviews, and testimonials
• Hold frame on client calls — our clients are direct, sometimes aggressive, and expect you to run the meeting with confidence
• Bridge the gap between client needs and media buyer execution — understand what the client wants, translate it into actionable strategy for the team

Qualifications

• Blue-collar or trades background — you've worked in or around the trades (HVAC, plumbing, roofing, electrical, landscaping, remodeling, or similar).
• Marketing background — you understand what marketing is: funnels, ads, leads, basic metrics.
• Extremely articulate — you speak fluently, collectedly, and intelligently.
• Sales instinct — this role is more sales than marketing.
• Hungry and driven — you're energetic, tech-savvy, constantly learning, and fully bought into the agency's mission.
• Proactive communicator — you reach out before the client has to ask "what's going on?"

Requirements

• Full-funnel experience (ads → CRM → automated follow-up)
• Experience with Facebook Ads, Google Ads, or LSAs — even at a conceptual level
• Creative direction experience — conceptualizing ad angles, scripting video ads
• Agency experience managing multiple accounts
• Familiarity with CRM platforms (GoHighLevel, HubSpot, or similar)
• SEO fundamentals — enough to have an informed conversation about content and rankings

Benefits

• $60,000/year base salary
• Performance bonus structure tied to retention, upsells, and client satisfaction
• Total compensation: $75,000–$85,000 depending on performance
• Path to Head of Customer Success as the company scales the pod model
• Quarterly in-person team meetups
• Fully remote — work from anywhere in US