[Hiring] Client Services UW I @Selective Insurance Company of America

Role Description

Provide an exceptional customer experience, contribute to Client Services Underwriting profit, growth, retention, service, quality assurance goals and Client Service marketing initiatives through acceptance, modification, or declination as well as pricing of risks submitted by agents and through servicing existing policyholders. All job duties and responsibilities must be carried out in compliance with applicable legal and regulatory requirements.

• Work within specific letter of authority - to quote, accept, decline, and modify lower complexity risks within territorial assignment in accordance with accepted underwriting guidelines.
• Refer all outside of authority appropriate level.
• Answer incoming calls from policyholders, agents and lending institutions responding to inquiries and provide insurance counselling on coverage, routine billing questions, payment status, and making adjustments to policy information based on established Client Services best practices and within prescribed Letter of Authority.
• Conduct outbound calls and follow-up work required to close out inquiry/transaction.
• Review and complete Certificates of Insurance and Evidences’ of Property including those requiring underwriting authority and including review of insurance terms within bid specs and contracts.
• Work in unison with policyholders, agents, regional underwriters and AMSs (and other departments within the Selective community) to grow and maintain a profitable book of business based on agency, territorial and team assignments.
• Responsible for sales and growth as prompted through direct marketing and sales leads.
• Generate premium growth within assigned territory for existing customers, agency warm leads and new business growth.
• Support marketing efforts of existing clients through upsell communications and direct marketing campaigns.
• Responsible for new lower complexity small business production as assigned through Cross Sell, UP Sell, Warm Leads, and other Campaigns.
• Gather, analyze and evaluate risk exposure through appropriate risk documentation.
• Adopt proactive actions and/or make proactive recommendations to improve risk profitability.
• Develop knowledge of industry information, products, competitors, and customer preferences.
• Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis.
• Communicate openly and in a timely fashion.
• Drive agent adoption of our technology through our training efforts.

Qualifications

• Obtain and maintain Resident Produce License and Nonresident Licenses as identified.
• Demonstrate proficiency in the usage of all supplied desktop tools.
• Work effectively with the automated underwriting and e-mail systems.
• Ability to effectively communicate with internal and external customers/peers.
• Ability to adapt to change as the company moves forward in its strategic vision.
• Demonstrate strong verbal and written communication skills.
• Knowledge of Selective's organization, products, and automation system is a plus.

Requirements

• College degree preferred.
• 2+ years insurance related experience preferred.
• 2+ years automation experience preferred.
• Insurance related course work is a plus.

Benefits

• Competitive base salary.
• Incentive plan eligibility at all levels.
• Comprehensive health care plans.
• Retirement savings plan with company match.
• Discounted Employee Stock Purchase Program.
• Tuition assistance and reimbursement programs.
• 20 days of paid time off.