[Hiring] Client Services Representative @Brink's Inc

Role Description

The Representative, Client Services (III) supports enterprise financial-institution customers by researching and resolving service inquiries, maintaining account reporting, coordinating escalations, and partnering with internal operational teams. This role serves as a knowledgeable customer-care contact and ensures timely, accurate, and professional follow-through.

Key Responsibilities

• Receive, research, document, track, and resolve customer inquiries and Salesforce cases.
• Review operational records, account information, service details, case notes, claims documentation, and system data to determine appropriate next steps.
• Provide clear status updates, findings, risks, and resolution information to customers and internal partners.
• Escalate aged, high-risk, recurring, or customer-impacting issues through the appropriate channels.
• Prepare and distribute recurring account reports, dashboards, issue lists, and other assigned deliverables.
• Support customer calls and internal reviews by identifying aged inquiries, recurring issues, performance concerns, and customer-facing risks.
• Partner with Operations, Claims, Sales, Onboarding, Product, Global Application Support, and other teams to drive timely resolution.
• Maintain accurate case notes, trackers, procedures, customer information, and handoff documentation.
• Identify process gaps and recurring issues and contribute to training materials and continuous-improvement initiatives.
• Provide team coverage and knowledge transfer for assigned accounts.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous customer-service, customer-care, case-management, or account-support experience.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and complete time-sensitive work accurately.
• Working knowledge of Microsoft Excel, Outlook, and Teams.
• Ability to work independently in a remote environment.

Requirements

• Experience supporting banking, financial-services, cash-logistics, armored transportation, or enterprise customers.
• Experience using Salesforce or a comparable CRM platform.
• Experience with operational reporting, claims or reconciliation research, service-performance support, and customer escalations.
• Experience supporting multiple accounts and working with remote, cross-functional teams.

Core Competencies

• Customer focus
• Ownership
• Attention to detail
• Analytical research
• Sound judgment
• Professional communication
• Collaboration
• Adaptability
• Time management
• Problem-solving
• Continuous improvement

Company Description

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.