[Hiring] Client Services Representative @Labcorp

Role Description

Labcorp is seeking a Client Services Representative to join our dynamic team at Santa Fe, NM.

Work Schedule:

• Remote position, Monday – Friday, 8:00 a.m.– 5:00 p.m. MST.
• Actual shift start time will require flexibility between 6:00 a.m. and 8:00 a.m. (e.g., 6:00 a.m.–3:00 p.m. or 7:00 a.m.–4:00 p.m.).

Work Location: Remote based in Santa Fe, NM, US

Application Window Closes: 05/08/2026

Job Responsibilities:

• Act as a liaison between Labcorp, the customer base, patients, and sales reps.
• Communicate with all laboratory departments along with outreach to other Labcorp sites.
• Answer and assist incoming call requests for status updates, patient test medications, updating patient/client information, and supplies requests.
• Investigate and resolve any patient or client concerns in a timely manner.
• Interact with internal and external customers in a courteous, friendly, and professional manner while following documented quality protocols.
• Participate in activities designed to improve employee satisfaction, customer satisfaction, and team performance.
• Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing.
• Review test forms for accuracy, resolve, and document any discrepancies.
• Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance.
• Flexibility and willingness to perform other job-related tasks as requested, in support of the lab’s success and overall patient care.

Qualifications

• High School Diploma or GED equivalent.
• 19 years or more of prior experience in the healthcare industry, such as a physician's office, clinic, lab, or hospital.

Requirements

• Experienced in managing multiple applications, using two monitors, with strong organizational skills.
• Excellent multitasking abilities while maintaining focused attention to details.
• Flexibility and ability to manage and adapt to changing priorities quickly.
• Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous.
• Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications.
• Bilingual in English and Spanish.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Company Description

At Labcorp, we have a passion for helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step!