[Hiring] Client Services Manager @Global Medical Virtual Assistants

Role Description

A Client Services Manager manages and leads a team of virtual assistants, with the primary role of ensuring congruence between the virtual assistant’s performance and the clients’ expectations.

• Managing the day-to-day planning, operations, and problem-solving of a team of Medical Client-VA pairs to meet with required targets set by clients.
• Partnering with clients in creating task lists for productivity and profitability of their businesses and Client-VA pairs.
• Working with clients to help grow their businesses with the help of all services offered by Global Medical.
• Medical Client-VA management.
• Managing the clients and their needs with Global Medical’s services (Mitigating concerns, anticipating growth, identifying patterns, handling situations, high-level escalations, negotiations, etc.).

Qualifications

• A Degree in a medical or healthcare-related field is preferred.
• At least three years of Healthcare/Medical Management/Remote Management experience (Familiar with Operational Processes).
• Highly proficient in the English Language (Both written and oral).
• Can perform under pressure and work alongside high-level professionals in a team environment.
• Self-starter and highly-motivated.
• Is focused, organized, and has a growth mindset.
• At least one year of Training and Development experience (preferred but not required).
• Ability to think outside the box: can understand requirements and create solutions if necessary.
• Must be efficient with MS Office applications and Google Suite.
• Open to working night shifts.

Requirements

• PRIMARY SYSTEM
• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher.
• Computer Memory/RAM: 8.00 GB.
• Computer Operating System: At least Windows 11 64-bit or macOS Ventura.
• Headset: Any USB-type headset with noise-cancelling feature.
• Camera: Capable of a clear and crisp video output.
• BACK-UP SYSTEM
• OPTION 1 (BACKUP SYSTEM):
• Computer Processor: Intel Core i5-6000 (6th Gen or higher) or AMD Ryzen 5 or higher.
• Computer Memory/RAM: 8.00 GB.
• Computer Operating System: at least Windows 11 64-bit or macOS Ventura.
• Headset: Any USB-type headset with noise-cancelling feature (Optional).
• OPTION 2 (POWER SUPPLY - UPS):
• Must be capable of powering your work station for at least 3 hours.
• Typically a device with 240Wh or higher will be sufficient.
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup).
• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 100mb/s contracted.
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell).
• RECOMMENDED SYSTEM REQUIREMENTS
• PRIMARY SYSTEM
• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher.
• Computer Memory/RAM: 16.00 GB.
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe.
• Headset: Any USB-type headset with noise-cancelling feature.
• Camera: Capable of a clear and crisp video output.
• BACK-UP SYSTEM
• OPTION 1 (BACKUP SYSTEM):
• Computer Processor: Intel Core i7 and i9 Core or Core Ultra or AMD Ryzen 7 or higher.
• Computer Memory/RAM: 16.00 GB.
• Computer Operating System: At least Windows 11 64-bit or macOS Tahoe.
• Headset: Any USB-type headset with noise-cancelling feature.
• Camera: Capable of a clear and crisp video output.
• OPTION 2 (POWER SUPPLY - UPS):
• Must be capable of powering your work station for at least 3 hours.
• Typically a device with 240Wh or higher will be sufficient.
• Must be capable of accepting all the plugs required to maintain the primary device and work environment (device, monitor, modem, cell phone if using as internet backup).
• PRIMARY INTERNET CONNECTION
• DSL / Fiber Connection - Minimum of 500mb/s contracted.
• BACK-UP INTERNET CONNECTION
• Minimum of 20mb/s (Cell or wired).

Benefits

• Rate is as high as $1600 (USD) monthly.
• Employment Type: Independent Contractor.
• Free Training.
• Paid Time Offs.
• HMO Coverage.
• Optical Rewards.
• Performance-Based Increase.
• Permanent Work From Home.