[Hiring] Client Services Lead @Stewart Title

Role Description

Signature Closers, part of the Stewart family of companies, is seeking a Client Services Lead to provide Nationwide title, closing, settlement and appraisal solutions for mortgage lenders. Responsible for the assessment and valuation of properties based on Uniform Standard of Professional Appraisal Practice (USPAP) guidelines, federal and state appraisal laws.

• Supports real estate transactions by assisting internal and external customers with various inquiries by providing a high level of customer service.
• Responsible for managing employees directly engaged in client management.
• Implements and supports strategies and initiatives focused on building and maintaining client relationships.
• Develops departmental policies, procedures and strategies focused on providing high quality customer service achieved through anticipating client needs and attending to those needs effectively.
• Recommends improvements to existing processes and solutions to improve efficiency.
• Understands how teams coordinate efforts and resources to achieve organizational objectives.
• Provides subject matter guidance to team; may allocate work.
• Impacts results of own team and effectiveness of related teams.
• Gathers and analyzes data to identify and solve complex problems that arise with little or no precedent.
• Exercises judgement based on previous experiences, practices and precedents.
• Evaluates and communicates complex information in a clear, concise manner.
• Exchanges ideas and information effectively.
• Works autonomously within established procedures and practices.
• Acts as a lead, coordinating the work of others but is not a direct supervisor.
• Performs all other duties as assigned by management.

Qualifications

• High school diploma required; Bachelor’s preferred.

Requirements

• Typically requires 8+ years of related work experience.

Benefits

• Competitive benefits package that includes a variety of health and wellness insurance options and programs.
• Paid time off.
• 401(k) with company match.
• Employee stock purchase program.
• Employee discounts.