[Hiring] Client Services Intake Specialist @Job Duck

Role Description

Join Job Duck as an Intake Specialist and play a vital front line role in shaping first impressions and guiding potential clients through their initial journey. In this position, you will manage incoming inquiries, handle phone calls with confidence and care, and help convert interest into scheduled legal consultations. Your daily impact will center on building trust, clearly explaining the value of working with an attorney, and ensuring every caller feels heard and supported. This role is ideal for someone who is naturally compassionate, highly responsive, and energized by balancing customer service with consultative selling. If you thrive in a people facing role where organization, empathy, and communication truly matter, this opportunity offers meaningful impact and steady growth.

• Monthly Compensation Range: 1,142 to 1,220 USD

Responsibilities include, but are not limited to:

• Document all intake information accurately within the CRM
• Act as a receptionist and primary point of contact for new inquiries
• Maintain responsiveness to incoming leads and follow up promptly as needed
• Manage the sales focused aspects of intake, including consultation conversion
• Handle inbound intake calls and greet prospective clients professionally and empathetically
• Explain the value of legal services and guide callers through the consultation process
• Schedule consultations and coordinate appointment details accurately

Qualifications

• 1 year experience as an Intake Specialist or Client facing role with sales
• Compassionate and empathetic approach to client interactions
• Ability to explain the value of legal services clearly and ethically
• Honest and supportive communication style
• Highly responsive and well organized
• Comfortable handling consultative sales conversations
• Detail-oriented with strong follow up habits
• Professional phone presence

Requirements

• Work Schedule: Monday-Friday
• Expected call volumes: 10-15 calls daily
• Location: Remote
• Time Zone: Mountain Standard Time [MST]
• Work Shift: 8:00 AM - 5:00 PM [MST][MDT] (United States of America)
• Languages: English

Benefits

• Great Place to Work Certification every year since 2022

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.