[Hiring] Client Services Coordinator I @Advarra

Role Description

The Client Services Coordinator I is responsible for processing assigned submissions in a timely manner, providing exemplary customer service and serves as the main point of client contact for submissions assigned. This position will provide direct assistance with the day-to-day administrative activities supporting operations.

Job Duties & Responsibilities

• Acts as the primary point of contact for Sponsor/CRO and Principal Investigator/site communications regarding submissions.
• Conducts thorough administrative reviews of submissions, liaising with study and site personnel to address any missing information or issues to ensure timely completion.
• Documents and adheres to client requirements, including organizational and protocol notes.
• Provides proactive support to the team by assisting with task reassignments and managing documentation for foreign language translations.
• Maintains a high level of accuracy and attention to detail, collaborating with the quality control team to minimize errors.
• Ensures timely completion of tasks within expected turnaround times and promptly responds to customer inquiries within 24 hours.
• Escalates customer or timeline issues to direct supervisors as needed and participates in process improvement initiatives.
• Attends conferences and workshops, and completes assigned trainings promptly.
• Processes various items starting from MODs with minimal ICF impact, progressing to MODs with greater ICF impact, and handling PROs/SSUs/clients upon promotion to CSC II.

Qualifications

• Bachelor’s degree.
• Two (2)+ years of experience in a customer service role or in an office environment (preferably in a regulated industry).
• Intermediate computer skills, including proficiency with MS Office Suite with an emphasis on Word and Outlook.

Requirements

• Sit or stand for extended periods of time at stationary workstation.
• Regularly carry, raise, and lower objects of up to 10 Lbs.
• Learn and comprehend basic instructions.
• Focus and attention to tasks and responsibilities.
• Verbal communication; listening and understanding, responding, and speaking.

Pay Transparency Statement

The base salary range for this role is $50,000 - $66,974. Note that salary may vary based on location, skills, and experience and may vary from the amounts listed above. This position may also be eligible for a variable bonus in addition to base salary as well as health coverage, paid holidays, and other benefits.