[Hiring] Client Services Associate @Guardant Health

Role Description

The Client Services Associate is responsible for providing exceptional support to Guardant Health’s customers, clinical laboratory, and country representatives. As part of a hybrid and dynamic operations model, the Client Services Associate works across Client Services, Supply Chain, and Billing and must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.

The Client Services Associate will support Guardant Health’s day-to-day operation, ensuring in-time-in-full white-glove service delivery across defined operational aspects and should be able to triage workloads and inquiries. Key focuses will be on ensuring that accounting and revenue cycle and supply chain operations are efficiently managed and completed promptly.

• External and internal customer outreach to obtain missing information, support collections, and inform.
• Enter new customer information in Salesforce.
• Adhere to SOPs pertaining to Operational requirements, ensuring high-quality and good document practice.
• Field calls for payment collection or reimbursement and billing and process them.
• Work closely with other Client Service teams to ensure exceptional support to Guardant Health customers.
• Assist with department projects as dictated by Management.
• Other administrative duties.

Qualifications

• 1-2 years experience in customer services and billing role involving direct interaction with healthcare stakeholders, including patients and family members.
• Strong interpersonal skills, able to communicate with internal and external stakeholders.
• Able to handle conversations effectively and resolve inquiries and complaints to mutual satisfaction.
• Knowledge of Client Services and Medical Billing process is a plus.
• Knowledge of cancer and medical oncology is a plus.
• Proficiency in English and at least one other EU language is required.
• Strong communication skills with the ability to coordinate administrative tasks and group meetings.
• Proficient with MS Office, customer relationship management (CRM) software, and comfortable with daily use of technologies.

Requirements

• This is a home-based office position.
• The Client Services Associate has the ability to travel internationally up to 5% and for some trips involving longer stays.
• Employee may be required to lift routine office supplies and use office equipment.
• Majority of the work is performed at a desk.

Education

• High school diploma, or its equivalent required plus experience.
• BA/BS degree or equivalent qualification preferred.