[Hiring] Client Services Analyst @ECMC Group

Role Description

Solutions at ECMC is a fee-for-service business unit serving the student support needs of hundreds of colleges and universities across the country. The Client Services team provides industry leading support to these institutions by:

• Maintaining the award-winning, proprietary LoanTracker software system
• Aggregating and analyzing student success metrics
• Proposing novel solutions to problems
• Providing general industry education

As a Client Services Analyst, you will develop a diverse skill-set while being responsible for independently managing a portfolio of up to 60 colleges and universities.

Professional growth opportunities, in the form of promotions and expanded responsibilities, are realized by team members who demonstrate subject matter mastery, the ability to exceed our clients’ expectations, and propose innovative solutions or system enhancements.

The hourly range for this position is $28.00 - $32.00. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location.

Qualifications

• High school diploma or GED
• 4+ years of project coordination, B2B relationship management or related experience
• Advanced MS Office and Adobe skills
• Extreme attention to detail
• Demonstrated ability to work independently and in virtual team environments
• Strong commitment to a growth mindset to drive career development

Requirements

• Bachelor’s degree in related field or comparable work experience (preferred)
• Prior experience in Financial Aid or other higher education environments (preferred)
• Prior business-to-business service experience (preferred)
• Prior experience describing system functionality, enhancements, or bugs (preferred)
• Demonstrated ability to prepare and present complex ideas (preferred)
• Prior experience developing innovative business solutions (preferred)
• Fluent in Spanish (preferred)

Benefits

• Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs.
• Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy.
• Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.