[Hiring] Client Service Representative @Elevate Reach

Role Description

Elevate Reach is hiring a Client Service Representative to be the steady, reliable point of contact for the companies we support. If you like keeping clients informed, solving small problems before they become big ones, and ending each day with a clean inbox, you will enjoy this role. This is a full-time, fully remote position on our own team.

• Respond to client requests by phone and email within agreed response times
• Track open requests and follow each one through to completion
• Keep client accounts, contacts, and notes current in the CRM
• Coordinate with internal teams to get client questions answered
• Prepare simple status updates and summaries for clients
• Flag recurring issues and suggest fixes
• Support onboarding for new client accounts

Qualifications

• 1 or more years in client service, account support, or a customer-facing office role
• Clear, professional writing and a warm, confident phone manner
• Organized with a system for tracking follow-ups
• Comfortable with a CRM, shared inboxes, and spreadsheets
• Calm and solution-focused when a client is frustrated
• A quiet home workspace with reliable high-speed internet
• Authorization to work in the United States

Benefits

• A full-time, fully remote position on the Elevate Reach team
• Training and ongoing coaching on our clients and tools
• A clear path to account management and client success roles
• Health, dental, and vision insurance
• 401(k) retirement plan
• A flexible schedule

Company Description

Elevate Reach provides reasonable accommodations for qualified applicants with disabilities throughout the application and interview process. To request one, reach us through the Contact page at elevatereach.pro.