[Hiring] Client Service Representative @Farber Debt Solutions

Role Description

At Farber, our clients are our number one priority and as a Client Service Representative , you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will:

• Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
• Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
• Schedule appointments for the client using a booking system.
• Efficiently respond to current clients’ inquiries relating to the status of their file.
• Appropriately document every contact in our information systems.
• Perform administration tasks as assigned such as rescheduling appointments, creating and completing follow-up tasks, handling emails in the team’s inboxes, etc.
• Communicate via phone, email, webchat, and SMS to potential clients.
• Achieve team targets.
• Develop, maintain and apply the learned knowledge of our specialized industry.
• Other duties as assigned.

Qualifications

• College diploma
• 3 years of prior customer service experience
• Call center experience is an asset
• Experience working in the financial industry is an asset
• Excellent verbal and written communication skills; excellent spelling and grammar skills
• Natural ability to recognize and speak to the client’s emotional state
• Excellent listening skills
• Ability to build and manage relationships
• Detail oriented, organized, and effective time management skills
• Ability to multitask and successfully operate in a fast-paced and team environment
• Committed and a team player
• Highly motivated with a strong sense of accountability for their work
• Ability to work independently with integrity, honesty, and ownership
• Experience working remotely is an asset
• Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
• Strong typing skills

Benefits

• Remote work model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts