[Hiring] Client Service Representative @Major League Baseball

Role Description

• Frontend and backend event software configuration, including seat map, pricing, ticket fees, ticket design and layout, special offers, confirmation email, sales flow and special promotions
• Software maintenance, report configuration and execution
• Manage multiple projects, including but not limited to season ticket renewal, season ticket printing, invoicing, and single ticket on-sale events
• Train box office staff on ticketing software
• Act as a liaison to a host of Tickets.com departments, including call centers, and web operations
• Work with other departments in rollout of new products for clients, including MyTickets, MyProVenue and Campaign Creator
• Exercises independent thought and judgment when dealing with client and user requests and resolution of issues
• Consults with users and provides intellectual information regarding the ProVenue application
• Performs systems tests, analysis, and configuration to ensure system is in excellent running order
• Proactively review and share details of product enhancements and release notes with the client, drawing upon specific, relevant use cases
• Assist client in operating the ticketing system including initial training and ongoing support for box office, accounting staff, and management
• Provide ongoing client support to assigned client base
• Advise client on how to best use ticketing system to meet their business needs
• Promote Tickets.com features, functionalities, including but not limited to 3rd party offerings
• All other duties as assigned

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Minimum two (2) years of experience configuring ticketing software
• Box office experience preferred
• Computer proficiency essential – MS Office Suite; knowledge of HTML and CRM Software preferred; ability to easily learn new technology as needed
• Remote evening and weekend availability, as required
• Must be client service oriented
• Excellent communication skills, both verbal & written
• Detail oriented, organized, proven ability to follow up on tasks
• Self-starter, able to prioritize and work independently with minimal supervision
• Work effectively under pressure

Requirements

• Salary Range: $62,500 - $72,500 (Base Salary) + Bonus
• Compensation will be contingent upon work experience, education, skills, and other relevant factors

Benefits

• Medical, Dental, and Vision Coverage
• Disability Benefits (short term and long term)
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Life and Accidental Death Insurance
• Pet Insurance