[Hiring] Client Service Representative @Revvity

Role Description

• Provide Level 1 telephone support to external clients as required.
• Develop complete understanding of genomics testing services to effectively communicate and assist in resolving client issues.
• Provide highest levels of customer service to assure current client satisfaction; maintains sensitivity to all potential issues, communicates those issues to appropriate persons within the organization to effect rapid resolution.
• Responding to general requests relating to specimen requirements and collection guidelines, faxing of written reports, confirmation of sample receipt and verification of transfusion date/type, TAT etc.
• Retrieval and triage of requests for data/demographic changes.
• Monitoring and responding to client internet requests.
• The candidate will be expected to work well in a collaborative team environment and to communicate effectively with others.
• Other tasks as requested by the Supervisor of Client Services.

Qualifications

• Bachelor’s degree (science background preferred)

Requirements

• Knowledge of basic genetic concepts and terminology
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint and Outlook)
• Strong organizational skills and attention to detail
• Excellent oral and written communication skills, customer relations and ability to effectively communicate with patients and healthcare professionals
• Self-motivation and ability to work both independently and in a team environment
• Skilled in prioritization, multitasking, and critical thinking/problem solving
• Curiosity, creativity, enthusiasm, and the ability to learn quickly
• Previous experience working in a healthcare or laboratory setting strongly preferred