[Hiring] Client Service Member (Travel Consultant) @Fresh Prints

Role Description

We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers. You will own each client request from start to finish:

• Reading the initial message and understanding what the client actually needs.
• Searching for the best options.
• Writing a polished quote that makes their decision easy.

You will work across multiple booking strategies, including:

• Award travel
• Loyalty program redemptions
• Premium fare inventory

You will communicate with clients in a way that always feels warm, fast, and professional. This is an individual contributor role. You are the person the client interacts with, and your work directly determines the quality of their experience.

Compensation

$1,000/month USD, depending on location and experience. Compensation is reviewed based on performance, with clear milestones tied to progression.

What You'll Do

Search and Optimization

• Execute searches across multiple booking strategies: award travel, mileage and loyalty program redemptions, creative routing, and premium fare inventory.
• Identify the best available options for each client, combining routes, fare classes, and availability in ways that genuinely serve their goals.
• Apply fare rules and availability knowledge to find solutions that are both accurate and creative.
• Document complete pricing details, fare rules, and booking requirements in our workflow systems.

Quote Creation and Client Delivery

• Build polished, well-structured quotes that follow Ascend's standards for tone, clarity, and formatting.
• Add clear reasoning to every quote: why this route, what the fare rules mean for the client, the pros and cons of each option, and any availability considerations.
• Deliver quotes within SLA targets: within 5 minutes for short-haul requests and within 25 minutes for long-haul or complex itineraries.
• Present options in a way that makes the client's decision easy and confident, not overwhelming.

Client Communication

• Acknowledge every new client message within 30 seconds.
• Maintain proactive, high-touch communication throughout the search and booking process.
• Confirm key preferences before quoting: cabin class, routing preferences, loyalty program memberships, and any flexibility on dates or connections.
• Handle follow-up questions, clarifications, and booking confirmations with professionalism and genuine warmth.

Data Accuracy and Handovers

• Maintain 100% accuracy across all workflow systems and client records.
• Ensure seamless handovers to the Ticketing and Trip Fulfillment teams.
• Document all key client interactions and decisions.

Escalation and Quality

• Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead immediately.
• Flag pricing anomalies, policy concerns, or system issues when you spot them.
• Participate in quality audits and apply feedback to continuously improve your work.

Qualifications

• 2+ years in travel operations, luxury hospitality, or high-touch client service.
• Hands-on Sabre GDS experience is mandatory.
• Excellent written communication.
• Strong attention to accuracy: maintain 98%+ accuracy.
• The ability to manage multiple client requests simultaneously.
• A collaborative mindset.

Requirements

• Experience with airline mileage programs, award travel, or loyalty points optimization.
• Familiarity with premium booking platforms, workflow tools, or CRM systems.
• Background in luxury travel agencies, premium concierge services, or high-end hospitality.
• Experience handling high-net-worth or VIP clients.
• Genuine passion for travel and for finding creative routing solutions.

Nice to Have

• You do not need to check every box. If you have 80% of the must-have skills and genuine enthusiasm to learn, we want to hear from you.