Client Service Member @Ascend
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 6d ago

[Hiring] Client Service Member @Ascend

6d ago - Ascend is hiring a remote Client Service Member. πŸ’Έ Salary: unspecified πŸ“Location: Worldwide

Role Description

We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers.

  • You will own each client request from start to finish.
  • Work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory.
  • Communicate with clients in a way that always feels warm, fast, and professional.

What You'll Do

  • Search and Optimization
    • Execute searches across multiple booking strategies.
    • Identify the best available options for each client.
    • Apply fare rules and availability knowledge to find solutions.
    • Document complete pricing details, fare rules, and booking requirements.
  • Quote Creation and Client Delivery
    • Build polished, well-structured quotes that follow Ascend's standards.
    • Add clear reasoning to every quote.
    • Deliver quotes within SLA targets.
    • Present options in a way that makes the client's decision easy.
  • Client Communication
    • Acknowledge every new client message within 30 seconds.
    • Maintain proactive, high-touch communication throughout the process.
    • Confirm key preferences before quoting.
    • Handle follow-up questions with professionalism and warmth.
  • Data Accuracy and Handovers
    • Maintain 100% accuracy across all workflow systems and client records.
    • Ensure seamless handovers to the Ticketing and Trip Fulfillment teams.
    • Document all key client interactions and decisions.
  • Escalation and Quality
    • Escalate VIP, high-complexity, or time-sensitive requests to your Team Lead.
    • Flag pricing anomalies, policy concerns, or system issues.
    • Participate in quality audits and apply feedback.

Qualifications

  • 2+ years in travel operations, luxury hospitality, or high-touch client service.
  • Hands-on Sabre GDS experience is mandatory.
  • Excellent written communication skills.
  • Strong attention to accuracy.
  • The ability to manage multiple client requests simultaneously.
  • A collaborative mindset.

Requirements

  • Experience with airline mileage programs, award travel, or loyalty points optimization (Nice to Have).
  • Familiarity with premium booking platforms, workflow tools, or CRM systems (Nice to Have).
  • Background in luxury travel agencies, premium concierge services, or high-end hospitality (Nice to Have).
  • Experience handling high-net-worth or VIP clients (Nice to Have).
  • Genuine passion for travel and for finding creative routing solutions (Nice to Have).

Benefits

  • Clear Growth Path: Progression from Client Service Member to higher roles based on performance.
  • Build, Don't Just Execute: Opportunities to refine processes and improve workflows.
  • Real Support: Daily coaching and quarterly performance reviews.
  • Work-Life Balance: Predictable scheduling and clean shift handovers.

What Success Looks Like

  • First 30 days: Complete training on Ascend's search methodology and quoting standards.
  • First 90 days: Handle client requests independently with consistent quality.
  • Within 6-12 months: Deliver on all quality metrics and build strong relationships with repeat clients.

Our Values

  • Customer Obsession: We win when our customers win.
  • Urgency with Impact: Clients expect answers in minutes, not hours.
  • Radical Candor: Honest, direct, respectful feedback builds trust.
  • Ownership: If something breaks, we fix it.
  • Relentless Excellence: Good enough is never enough.

Why You'll Love This Role

  • Takes genuine pride in quotes and client messages.
  • Wants to master advanced travel optimization.
  • Excited to work on requests for high-expectation clients.
  • Sees a clear path to team leadership.
  • Thrives in a fast-paced, high-accountability environment.
Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Service Member @Ascend
Customer Service
Salary unspecified
Remote Location
Job Type full-time
Posted 6d ago
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worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
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