[Hiring] Client Service Member @Fresh Prints

Role Description

We are looking for a Client Service Member who loves the challenge of finding the perfect flight, building a compelling quote, and delivering genuinely personal service to high-expectation travelers.

• Own each client request from start to finish.
• Search for the best options and write polished quotes.
• Work across multiple booking strategies, including award travel, loyalty program redemptions, and premium fare inventory.
• Communicate with clients in a warm, fast, and professional manner.
• This is an individual contributor role; your work directly determines the quality of the client's experience.

Qualifications

• 2+ years in travel operations, luxury hospitality, or high-touch client service.
• Hands-on Sabre GDS experience is mandatory.
• Excellent written communication skills.
• Strong attention to accuracy (98%+ accuracy).
• Ability to manage multiple client requests simultaneously.
• A collaborative mindset.

Requirements

• Execute searches across multiple booking strategies.
• Identify the best available options for each client.
• Document complete pricing details and booking requirements.
• Build polished, well-structured quotes.
• Deliver quotes within SLA targets.
• Acknowledge every new client message within 30 seconds.
• Maintain proactive communication throughout the process.
• Ensure 100% accuracy across all workflow systems.
• Escalate VIP or time-sensitive requests immediately.
• Participate in quality audits and apply feedback.

Benefits

• Compensation: $700 - $1,200/month USD, depending on location and experience.
• Compensation reviewed based on performance, with clear milestones tied to progression.