[Hiring] Client Service Delivery Coordinator @TrueBlue

Role Description

The Client Service Delivery Coordinator is responsible for providing support to the Client Service Delivery Team to ensure the timely and effective application of RenewableWorks processes and procedures and the company mission. This person will support the customer relationship with a focus on improving customer experience, account retention, and sales growth. This position requires organizational, project management, interpersonal, and computer/data management skills as well as independent judgment to anticipate and solve problems to maintain a smooth and professional client service delivery experience. The Client Service Delivery Coordinator interacts and serves as a point of contact with cross-functional leadership members. All aspects of this position impact revenue, retention, and overall service.

Location: Remote (West Coast candidates only; must be based in the Pacific or Mountain Time Zones.)

Qualifications

• High school diploma, GED, or international equivalent required.
• At least 1 year required experience supporting customer inquiries, product fulfillment and services, and is accountable for problem resolution success and a focus on retention.
• At least 1 year industry-specific experience in the Professional Services/Staffing/Client Service Delivery field is preferred.
• Must be bilingual in English/Spanish.

Requirements

• Supports and completes tasks and procedures to drive operational excellence for all applicable touch points in the customer experience including customer inquiries, orders, fulfillment, problem resolution, and retaining existing customers for RenewableWorks.
• Adheres to service level goals, individual and team performance goals, quality assurance targets, and productivity levels.
• Supports RenewableWorks business including knowledge of partners that are critical to customer success.
• Partners with operations and sales teams after identifying specific customer service issues and trends; implements appropriate action plans to address root cause.
• Ensures excellent customer and field communication for program success.
• Implements suggested system and workflow improvements to enhance the team's efficiency and relies on experience and judgment to plan and accomplish goals and tasks focused on speed to delivery service.
• Develops relationships to become the point of contact with key representatives and enhance proactive communication and follow through on all transactions.

Benefits

• Competitive benefits package, including 6 paid holidays, 1 paid floating holiday, and up to 15 days of Paid Time Off per year.
• Medical/Dental/Vision insurance.
• Company-matching 401(k) and Employee Stock Purchase Program.
• Other programs and perks.