[Hiring] Client Service Coordinator @Removery

Role Description

The Client Service Coordinator is responsible for supporting existing clients by handling high-volume inbound calls, scheduling and managing appointments, and addressing client needs with professionalism and care. This role plays a key part in delivering a seamless client experience by accurately documenting interactions, triaging concerns, and partnering with internal teams to resolve issues efficiently.

Responsibilities

• Serve as the first point of contact for inbound calls for existing clients, delivering a friendly, professional, and efficient experience
• Schedule treatment appointments while optimizing for availability and client convenience
• Manage appointment rescheduling and cancellations, ensuring minimal disruption and strong show rates
• Follow up with clients to confirm appointments and reduce no-shows
• Accurately document all interactions, updates, and outcomes within systems (e.g., CRM)
• Identify client needs and provide clear, helpful information on services, pricing, and next steps
• Support lead qualification and routing, ensuring high-priority inquiries are handled quickly
• Partner with studio teams and other departments to ensure a seamless client experience
• Maintain strong attention to detail while managing multiple conversations and tasks simultaneously
• Initial triage (or first-level support) of client concerns, escalating complex or sensitive cases appropriately and promptly
• Contribute to team goals around response time, contact rate, and booking performance
• Consistently meet or exceed monthly KPIs and performance goals.

Qualifications

• High school diploma or equivalent
• 2+ years of experience in customer service or client-facing roles within a high-volume call center environment, handling 100+ calls daily.
• Strong communication skills (phone, text, and written), with a professional and personable tone
• Ability to multitask and manage time effectively in a fast-paced environment
• Comfort handling both new client inquiries and existing client needs
• High attention to detail and accuracy in scheduling and data entry
• A proactive, solution-oriented mindset with a focus on delivering a great client experience
• Experience with CRM systems (Salesforce experience preferred)
• Reliability, punctuality, and flexibility to support peak hours, including evenings and weekends as needed
• A team-first attitude with the ability to collaborate across functions
• A desire to learn and grow within a client services or sales organization

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Equal Opportunity Employer

We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.