[Hiring] Client Service Coordinator @Guidepoint

Role Description

As a Coordinator on the Client Service team, you will be overseeing all administration within your client service team. This position can be remote within the United States and will be working east coast hours.

• Responsible for scheduling bulk telephone consultations for client service teams
• Manage multiple client organization requests and respond within a timely manner
• Coordinate with advisors and clients to confirm telephone consultations
• Leave messages and follow up with Advisors to expedite scheduling projects
• Maintain an updated status of client telephone consultations
• Qualify Advisors via questionnaire to confirm if they are appropriate for consultations
• Follow multiple work streams to help Project Managers organize client requests and track progress on projects
• Assist with ad-hoc requests

Qualifications

• 1-3 years of previous work experience dealing in a high call volume environment
• Work authorization required

Requirements

• Attention to detail and excellent follow-up skills required
• Strong aptitude for developing systems of organization
• Excellent time management skills and able to multi-task
• Ability to work as part of a team and independently
• Excellent sense of urgency and responsiveness

Benefits

• The annual base salary for this position is $50,000 annually
• 15 PTO Days, 10 legal holidays, and 5 sick days
• Comprehensive Medical, dental, and vision plans
• 10% 401(k) match, life insurance, paid time-off and parental leave plans
• Commuter benefits and a corporate gym rate
• Development opportunities through the LinkedIn Learning platform
• Friday happy hour, “Summer Fridays”, and free snacks
• Casual work environment, team building, and other social events
• Option to be full-time remote