[Hiring] Client Service and Sales Specialist @Marsh McLennan

Role Description

We are seeking a talented individual to join our sales and support team at Mercer, a Marsh business. This role will be based Fully Remote.

In this role, you will provide first line service to our North American prospects and clients while contributing to revenue growth and client satisfaction.

• 80%: Deliver high‑quality client support — troubleshoot account and billing issues, process orders, handle participation inquiries, and manage complex service requests across phone, email, and chat, ensuring timely follow‑up and SLA adherence. Provide system training and teach clients how to use Mercer’s proprietary platforms.
• 20%: Identify and convert active leads into sales; conduct needs‑based assessments to recommend suitable products and solutions.
• Conduct seasonal outreach to prior participants and purchasers to secure participation in compensation and benefits surveys.
• Leverage internal resources and subject‑matter experts to provide answers, escalate complex problems, and drive resolution when issues fall outside standard templates or processes.

Qualifications

• College degree is preferred or 3+ years of experience in a corporate environment.
• Exceptional customer service skills.
• Tech-Savvy – ability to learn and navigate multiple platforms.
• Excellent organizational, time management, verbal, written, interpersonal, and business communication skills.

Requirements

• Strong critical thinking and analytical skills.
• Ability to build rapport across all levels of the organization.
• Sales experience.

Benefits

• Professional development opportunities.
• Interesting work and supportive leaders.
• A vibrant and inclusive culture.
• A range of career opportunities.
• Health and welfare benefits.
• Tuition assistance.
• 401K savings and other retirement programs.
• Employee assistance programs.