[Hiring] Client Service Analyst - Livechat @Bybit

Role Description

• Assist clients on all inquiries via live chat or email
• Ensure efficient and excellent customer service experience provided
• Be well equipped with the Company's platform/product including keeping abreast of general market conditions
• Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
• Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
• Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time
• Continuously seek improvement to enhance team’s performance and work efficiency including overall work process

Qualifications

• Ideal candidate possesses a bachelor degree in finance / economics / mathematics or any related capacity
• Minimum diploma in business administration or business management with keen and sharp eye for numbers
• Preferably candidates with 2-4 years of customer service experience, trained in frontline operations (Livechat and Email)
• Advantageous for candidates with experience working in financial institutions, fintech
• Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position
• Proficient in English & Cambodian in communication and writing in order to liaise with dedicated market counterparts
• Possess great passion to develop knowledge and a long-term career in fintech/crypto trading firms
• Team player, who is committed and self-driven, with the ability to respond positively to a client's request for assistance
• Able to perform 5 days' shift work including weekends & Public Holidays (8am-5pm / 4pm-1am / 12am-9am)

Benefits

• Study Growth Fund: We support your professional development and continuous learning
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company
• Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path