[Hiring] Client Relations Specialist @Carrington Mortgage

Role Description

Come join our team and work from home! The Client Relations Specialist will be responsible for answering calls and emails from clients and notaries and resolving issues with orders from title clearance, closing, disbursements and policies and procedures. High level of client contact, sensitivity and resolution with a positive attitude. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $22.00 - $26.00 an hour.

• Answer and provide a resolution to a high volume of emails and phone calls.
• Work with available resources to resolve any title and closing related issues.
• Communicate issues to different internal departments to resolve customer issues.
• Provide accurate and timely communication of all updates, details, etc. to all parties involved in a transaction.
• Resolve problems regarding title delays, closing delays, disbursement delays.
• Perform data entry into multiple technology platforms.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent work experience.
• A minimum of five (5) years of national title/settlement experience.
• Exposure to multiple Title/Closing technology platforms.
• Real Estate contract experience preferred.

Benefits

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates.

Company Description

Vylla Title, LLC is part of The Carrington Companies. We are a full service title agent committed to providing the highest level of service. Our national footprint and full-service model offer a truly progressive approach to managing transactions and creating extraordinary experiences every step of the way. We offer a broad array of services for residential and commercial transactions, with years of expertise to serve many unique client needs. We love what we do and offer an exceptional place to work where you can be part of a strong team. That’s why we say we’re not just a team, but a “Vyllage.” Accelerate your career and join our Vyllage today!