[Hiring] Client Reimbursement Coordinator @Imagine360

Role Description

Imagine360 is seeking a Client Reimbursement Coordinator to join the team! In the Client Reimbursement Coordinator role, you will be responsible for assisting the Client Reimbursement Advocacy team with various day-to-day tasks and responsibilities involving assisting members and payors with provider pushback. This will include distribution of inquiries and questions, reporting, handling No Surprises Act claims including the IDR portal and coordinating claim payments.

Position Location: 100% remote

Responsibilities include but are not limited to:

• Answer incoming phone calls and emails from internal and external partners and triage, as necessary, to the appropriate parties.
• Create and distribute cases referred to the Client Reimbursement Advocacy team via email and phone call.
• Prepare and send reports on ageing cases, closures, and team member statistics.
• Coordinate with Providers, as well as Audit and Claims teams on the payment of claims.
• Assist management with various tasks and assignments.
• Research providers and obtain contact information to be used for negotiations.
• Report any system issues.
• Adhere to HIPAA guidelines and regulations.
• Other related projects and duties as assigned.

Qualifications

• High School/GED
• Bachelor's Degree or 1-3 years in a related field
• Healthcare and/or insurance company experience
• Provider relations experience

Requirements

• Must thrive in a fast-paced environment.
• Adaptability to meet the dynamic needs of the industry.
• Proficient in MS Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication, administrative, and organizational skills.
• Ability to establish priorities, meet deadlines, and work independently with limited supervision.
• Demonstrate a commitment to building new skills and fostering a positive work environment.
• Demonstrated commitment to high professional ethical standards.

Benefits

• Multiple Health plan options
• Company paid employee premiums for disability and life insurance
• Parental Leave Policy
• 20 days PTO to start / 10 Paid Holidays
• Tuition reimbursement
• 401k Company contribution
• Company paid Short & Long term Disability plus Life Insurance
• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives