[Hiring] Client Records & Loyalty Manager @Yates Travel

Role Description

This entry‑level role is perfect for someone who enjoys connecting with people, loves chatting about destinations and experiences, and wants the flexibility to work remotely—or anywhere with a dependable internet connection. You don't need prior experience. What matters most is enthusiasm, curiosity, and a willingness to learn.

• Deliver warm, dependable customer support through phone, email, and messaging
• Help clients explore and secure travel options including cruises, resorts, flights, and vacation packages
• Review itineraries, payment details, and travel documents with customers
• Research destinations, promotions, and travel options tailored to each client
• Assist with simple booking or account‑related issues
• Maintain clear communication and consistent follow‑up throughout the planning process
• Use travel platforms, booking tools, and customer service best practices

Qualifications

• A positive, energetic, people‑first attitude
• Strong communication skills with a friendly, professional tone
• Basic computer skills and comfort learning new tools
• Solid organization and attention to detail
• A genuine interest in travel and helping others
• No previous experience required

Benefits

• Fully remote work with flexible scheduling
• Entry‑level friendly
• Access to travel discounts, perks, and industry opportunities
• Competitive commission structure

Company Description