[Hiring] Client Performance Coach @Dynatron

Role Description

We're looking for an experienced Automotive SaaS Client Success professional to join Dynatron as a Client Performance Coach. This role sits at the intersection of Client Success, automotive expertise, software adoption, and performance consulting. You'll manage a portfolio of dealership clients, helping them translate Dynatron's technology and data into measurable business outcomes while building the trusted relationships that drive adoption, retention, and long-term growth.

This is a highly structured, fully virtual Client Success role. Most of your day will be spent managing customer relationships through scheduled meetings, account preparation, performance analysis, documentation, follow-up, and internal collaboration.

• Approximately 45-50 hours per week
• No weekends
• Approximately six hours per day of scheduled, camera-on virtual meetings
• A portfolio of dealership customers requiring proactive relationship and performance management
• Significant use of CRM, software dashboards, performance data, and structured documentation
• Clear expectations around client engagement, adoption, retention, and performance
• Software-company compensation rather than traditional dealership compensation

What You'll Do

• Own the Client Relationship
  • Serve as the primary strategic partner for a portfolio of dealership clients, building trusted relationships with General Managers, Fixed Operations Directors, Service Managers, and other key stakeholders.
  • Develop a deep understanding of each client's business objectives, operational challenges, and measures of success.
  • Establish regular engagement cadences and maintain clear success plans for assigned accounts.
  • Navigate challenging conversations and escalations while maintaining credibility and strengthening the client relationship.
  • Build relationships across multiple stakeholders to create durable partnerships that extend beyond a single customer champion.
• Drive Software Adoption & Client Value
  • Guide clients through adoption of Dynatron's platform, workflows, and performance methodology.
  • Help dealership teams incorporate Dynatron into their day-to-day operating processes rather than treating the platform as a standalone tool.
  • Monitor product utilization and engagement to identify adoption gaps, risks, and opportunities.
  • Reinforce effective platform usage through ongoing training, coaching, and consultation.
  • Translate software capabilities into practical business value for dealership leaders.
• Demonstrate Performance & ROI
  • Analyze dashboards, utilization metrics, historical performance, and dealership data to evaluate account performance.
  • Translate complex data into clear, actionable recommendations for dealership stakeholders.
  • Demonstrate the business impact and ROI of Dynatron's solutions through regular performance conversations and executive-level presentations.
  • Coach clients on pricing and performance strategies, including ELR, Hours/RO, parts matrixing, Variable Labor Pricing strategies, and Warranty Filings.
  • Identify trends and opportunities that help clients improve profitability and operational performance.
• Manage Client Health, Retention & Growth
  • Proactively assess account health using engagement, utilization, performance, relationship, and other relevant indicators.
  • Identify potential churn risks early and develop clear action plans in partnership with internal stakeholders.
  • Support renewal strategy by continuously demonstrating measurable value throughout the client lifecycle.
  • Identify opportunities where additional Dynatron solutions could create value for the customer and partner with Sales on appropriate expansion conversations.
  • Maintain accurate visibility into account status, risks, opportunities, and next steps.
• Partner Cross-Functionally
  • Work closely with Sales, Product, Support, Implementation, and other Client Success teams to deliver a coordinated customer experience.
  • Communicate client feedback, product needs, and emerging trends to internal stakeholders.
  • Coordinate resolution of complex client issues and ensure appropriate follow-through.
  • Support successful customer transitions from implementation into ongoing Client Success.
  • Share insights and best practices that improve the broader customer experience.
• Maintain Client Success Discipline
  • Maintain accurate account records, meeting notes, health indicators, action plans, and follow-up activities within SugarCRM.
  • Prepare thoroughly for client meetings using product, performance, and historical account data.
  • Manage a calendar-driven customer portfolio with consistent follow-through and clear prioritization.
  • Participate in ongoing training, coaching calibration, and professional development.
  • Operate with accountability for both customer outcomes and the quality of the client experience.

Qualifications

• 3-5+ years of experience in B2B Client/Customer Success, SaaS account management, or a comparable customer-facing role within the automotive technology ecosystem.
• Demonstrated experience managing ongoing customer relationships beyond implementation or initial product sale.
• Experience driving software adoption, customer engagement, retention, and measurable value within a recurring-revenue business.
• Experience partnering with automotive dealerships and credibility with dealership leaders and operators.
• Understanding of dealership operations and the ability to connect software capabilities to dealership business outcomes.

Requirements

• Strong understanding of the SaaS customer lifecycle, including onboarding, adoption, value realization, retention, renewal, and expansion.
• Demonstrated ability to identify customer risk and take proactive action before issues escalate.
• Experience using business outcomes and ROI to reinforce customer value.
• Ability to recognize expansion opportunities while maintaining a consultative, client-first approach.
• Comfortable being accountable for customer health, retention, and long-term relationship quality.

Benefits

• Base Salary: $96,500
• Performance Incentives: Based on client outcomes, adoption, retention, and performance
• Total Compensation Potential: Up to $149,999
• Comprehensive health, dental, and vision insurance
• Equity participation through Dynatron's Equity Incentive Plan
• Employer-paid disability and life insurance
• 401(k) with competitive company match
• Flexible vacation policy and 11 paid company holidays
• Home office setup support
• Remote-first working environment
• Ongoing professional development