[Hiring] Client Pay Specialist @WEX

Role Description

WEX Inc, is seeking a top-notch Client Pay Specialist 1 to support our Corporate Payments line of Business with client needs via phone.

• Professionally and accurately process payments over the phone and manage customer service issues/needs utilizing our various online support tools and processes.
• Self-manage their workload and show proactive communication and problem-solving skills, while also keeping a professional approach with excellent verbal and written skills.
• Make timely outbound phone calls to businesses to process credit card payments over the phone.
• Manage inbound phone calls and customer service emails with various payment processing issues/needs.
• Update directory accounts as needed to supplement efficient payment processing.
• Manage on-going relationships of clients' needs, including refund processing, payments review, and following up on unprocessed credit card transactions to problem solve and find resolutions on billing needs.

Qualifications

• Effective and professional verbal and written skills
• Ability to work independently and manage volatile workload environment
• Critical thinking and problem-solving skills
• Flexibility and team player, strong reliability
• Prior related experience in a related environment

Requirements

• The base pay range represents the anticipated low and high end of the pay range for this position: $16.30 - $19.00.
• Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role.
• Base pay is one component of WEX's total compensation package.
• Most sales positions are eligible for commission under the terms of an applicable plan.
• Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan.

Benefits

• Health, dental and vision insurances
• Retirement savings plan
• Paid time off
• Health savings account
• Flexible spending accounts
• Life insurance
• Disability insurance
• Tuition reimbursement
• And more