[Hiring] Client Operations Executive @Hotelbeds Group

Role Description

The Customer Support Executive supports Hotelbeds and Bedsonline clients with operational booking-related requests across the full customer journey (pre-arrival, on-the-spot, and post-travel). The role delivers prompt and accurate solutions in line with service deadlines, quality guidelines, and protocols, aiming to achieve first contact resolution and high customer satisfaction.

Key Responsibilities

• Handle operational requests related to bookings before arrival, during stay, and after travel.
• Resolve client issues efficiently while adhering to defined service levels, quality standards, and procedures.
• Provide timely and accurate information to ensure a smooth client experience.
• Aim for first contact resolution whenever possible.
• Escalate complex cases according to established protocols.
• Maintain accurate case documentation in internal systems.
• Contribute to a high-performance, customer-centric service culture.

Qualifications

• Fluent English & Italian is mandatory for this role (spoken and written).
• Customer service or operational support experience; travel or hospitality background preferred.
• Strong problem-solving skills with high attention to detail.
• Ability to manage multiple requests in a fast-paced environment.
• Customer-focused mindset with a strong commitment to service quality.
• Clear written and verbal communication skills.
• Experience using booking, case management, or CRM systems is an advantage.

Benefits

• Work within an innovative, engaging and multicultural environment.
• Build strong and lasting business relationships and friendships from around the world.
• Opportunity to develop your career locally or within one of our beautiful working locations across the globe.