[Hiring] Client Onboarding Specialist @Stealth HealthTech Startup

Role Description

As our business grows, we’re looking for a Client Onboarding Specialist to help new healthcare groups launch successfully with our platform and operations. In this role, you will own the onboarding process from kickoff through launch, coordinating the operational steps required to get new clients fully set up. You’ll manage onboarding timelines, gather required information and documentation, and ensure milestones are completed accurately and on schedule. You’ll work closely with Client Success, Compliance Ops, Partnerships, and BizOps to keep onboarding moving smoothly and ensure clients are set up for success. This role is ideal for someone who enjoys solving operational problems, managing complex workflows, and making sure nothing falls through the cracks.

What You’ll Own

• Own the end-to-end onboarding of new healthcare organizations launching multi-state medical operations, coordinating regulatory filings, physician ownership structures, and operational launch readiness.
• Manage onboarding timelines and milestones, ensuring the process moves forward efficiently and nothing falls through the cracks.
• Serve as a key point of contact for clients, physicians, state medical boards, insurance payers, and other stakeholders throughout onboarding.
• Coordinate onboarding kickoff with Client Success Managers, including sending onboarding materials, collecting required information, and scheduling kickoff calls.
• Coordinate the preparation and execution of legal agreements and required documentation, working closely with legal teams and external stakeholders.
• Prepare and manage onboarding materials and documentation, while maintaining clear communication with clients via email and scheduled calls to keep onboarding on track.

Key Performance Indicators

• Time-to-Onboard – Ensuring new healthcare groups move from kickoff to launch efficiently while maintaining accuracy and compliance.
• Client Response Time – Maintaining prompt communication with clients and stakeholders throughout onboarding.
• Post-Onboarding NPS – Delivering a smooth onboarding experience that leads to strong client satisfaction after launch.

90-Day Expectations

• Independently managing multiple client onboardings from kickoff through launch.
• Keeping onboarding timelines organized and milestones moving forward on schedule.
• Communicating clearly with clients and internal teams to resolve blockers quickly.

Qualifications

• 2-4 years of experience in Customer Success, Onboarding, Implementation, Operations, Project Management, or similar client-facing roles, where you’ve demonstrated strong problem-solving, communication, and operational execution.
• Excellent written and verbal communication skills.
• Operationally excellent, with a high daily output and precision in execution.
• Strong attention to detail and a proven track record of getting the details right.

What You Bring

• Energy and drive; you have a hunger for self-improvement and want to be around the most talented teammates who push you to do so.
• Excited by a fast-paced, startup culture where you’ll navigate ambiguity and solve big problems, with very high autonomy.
• Talent for identifying process improvement opportunities and creative ways to better structure operations.
• Interest in working in healthcare and helping healthcare innovation flourish.

Benefits

• Highly competitive salary and stock option grants (we want you to share in our growth).
• Compassionate, fun, and mission-driven culture of excellence and innovation.
• Many growth and advancement opportunities (company is regularly doubling, so there are many opportunities to step up).
• Work from home, remote job, with flexibility.
• Paid holidays and vacation time; paid sick time.
• HMO coverage; we prioritize your health and well-being.
• Culture of mentorship, learning, independence, and critical thinking.
• This role operates in Eastern Time (EST) hours.

Tools We Use

• Gmail – Client communication and coordination with internal and external stakeholders.
• Slack – Real-time communication and collaboration across teams.
• Notion – Internal knowledge base, documentation, and operational playbooks.
• Asana – Project management and tracking onboarding workflows and milestones.
• HubSpot – Customer relationship management and client lifecycle tracking.
• Front – Shared inbox for managing client communications and support requests.
• Quo (formerly OpenPhone) – Phone communication with clients and partners.
• 1Password – Secure credential and access management across tools and systems.