[Hiring] Client On-Boarding Specialist @Fifth Third Bank

Role Description

Responsible for being the primary liaison between the Bank and the customer while directing cross-functional resources dedicated to opening commercial DDA accounts. The Commercial Client Onboarding Specialist communicates directly with clients and works as the liaison between the client and our internal teams for all matters relating to account/service onboarding.

• Provide all commercial DDA clients with high-touch, value-added support.
• Ensure all documentation requirements for Deposits and Treasury Management have been met.
• Maintain a strong customer-centric focus and provide high-quality customer service.
• Set clear expectations with clients.
• Follow policies and procedures as defined.
• Accountable for actions and behaviors that drive a positive customer experience.
• Identify, assess, manage, monitor, and report risks of all types.
• Anticipate situations to ensure an exceptional client experience.
• Leverage necessary business partners when required.

Qualifications

• Bachelor's Degree or equivalent experience.
• 3-5 years banking experience required, including Commercial Bank experience.
• Minimum 3 years demonstrated client service experience required (phone and face-to-face).
• Demonstrated experience supporting multiple lines of business and segments of an organization.
• Excellent written and verbal communication skills.
• Strong interpersonal and relationship-building skills.
• Ability to filter and analyze information to facilitate decision-making.
• Ability to cope with complexity, uncertainty, and high-pressure situations.
• Strong organizational skills.
• Extensive experience with Microsoft Office products.

Requirements

• Ability to problem solve and prioritize multiple tasks with strong attention to detail.
• Ability to collaborate and positively influence outcomes.
• Demonstrated ability to work and solve escalated issues with minimal supervision.

Benefits

• Comprehensive benefits programs designed to support the individual needs of employees and their families.
• Opportunity to participate in an incentive compensation plan based on performance.

Company Description

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.