[Hiring] Client Manager - Alight Leave Solutions @Alight
Client Manager - Alight Leave Solutions @Alight
Customer Service
Salary usd 68,000 - 70..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type unspecified
Posted 2mths ago

[Hiring] Client Manager - Alight Leave Solutions @Alight

2mths ago - Alight is hiring a remote Client Manager - Alight Leave Solutions. πŸ’Έ Salary: usd 68,000 - 70,000 per year πŸ“Location: USA

Role Description

The Client Manager is recognized as a subject matter expert within Alight for Leave Solutions, the Account Manager, Leave Client Operations. This role is customer facing and is directly accountable for the day-to-day operational support and management of the client relationship.

  • Delivers tactical operational support including client status calls, reporting requests, client escalations, billing processing, pre/post-production testing, Standards and Service Review (SSR) and Change Request order (CRO) submission and follow up, and defect management activities for assigned clients.
  • Anticipates client needs and operational issues and takes steps including root cause problem solving to ensure service and contractual obligations are met.
  • Supports event-driven deliverables for assigned accounts including client surveys, Quarterly Business Reviews (QBRs), Annual Stewardship Meetings, and Renewals/RFPs.

Qualifications

  • At least 3 years of direct Client/Broker Relationship management experience or advanced degree equivalent
  • Strong operational, relationship building, and issue resolution skills
  • Understanding of contracts, pricing and financial models
  • Experience identifying and anticipating risk and implementing effective risk mitigation plans
  • Ability to identify expansion opportunities
  • Demonstrates industry experience in HR services/outsourcing, Business Management, Disability/absence, and/or Healthcare
  • Travel 20-25%

Requirements

  • Proven ability to ask provocative questions to uncover & understand root cause of customer issues
  • Effectively manages client escalations to accelerate issue resolution and mitigate retention risk
  • Collaborates with cross-functional internal teams and external key stakeholders as appropriate to identify themes and trends in Service Delivery/Claims
  • Demonstrated drive to achieve results and takes responsibility for actions and decisions
  • Adapts and recovers quickly from adversity and the unexpected
  • Acts as a change agent; seeks out and tries new ideas for continuous improvement

Benefits

  • Programs and plans for a healthy mind, body, wallet, and life
  • Variety of health coverage options
  • Wellbeing and support programs
  • Retirement, vacation, and sick leave
  • Maternity, paternity & adoption leave
  • Continuing education and training
  • Several voluntary benefit options
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Manager - Alight Leave Solutions @Alight
Customer Service
Salary usd 68,000 - 70..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Employment Type unspecified
Posted 2mths ago
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πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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