[Hiring] Client Intake & Scheduling Coordinator @HireHawk

Role Description

This position supports a U.S.-based law firm that invests heavily in generating new client inquiries and needs a dependable professional to ensure every prospective client receives a timely, polished experience.

As the Client Intake & Scheduling Coordinator, you will be one of the first people prospective clients interact with when they contact the firm. Your responsibilities include:

• Responding to incoming and missed calls.
• Managing inquiries and scheduling consultations with the Managing Attorney.
• Ensuring promising leads never disappear because of a missed follow-up.
• Communicating confidently and staying organized across multiple conversations.
• Recognizing when a question should be escalated to an attorney.

This is primarily a client communication, scheduling, and administrative support role rather than a paralegal position. When intake volume is lighter, you will have the opportunity to support the team with additional administrative responsibilities.

Qualifications

• 2+ years of experience in customer service, client intake, reception, appointment setting, administrative support, or another client-facing role.
• Excellent spoken and written English with a confident, professional phone presence.
• Hands-on experience answering inbound calls and promptly returning missed calls, messages, or inquiries.
• Experience scheduling appointments and maintaining professional calendars with strong attention to detail.
• Strong follow-up habits and the ability to manage multiple active inquiries without losing track of next steps.
• Ability to work independently, remain highly responsive, and stay dependable during an agreed remote working schedule.
• Reliable computer, high-speed internet connection, and a professional remote workspace.

Requirements

• Previous experience with a U.S. law firm, immigration practice, or professional services business.
• Familiarity with CRM, appointment scheduling, calendar, and office productivity software.
• Exposure to legal or immigration-related client intake processes.
• Experience supporting a high-volume inbound lead or appointment-setting environment.

Benefits

• Access to a $200K+ perk marketplace with discounts on 150+ global services.
• Option to withdraw up to 50% of approved earnings before payday.