[Hiring] Client Implementation Expert @ComPsych Corporation

Role Description

The Client Implementation Expert will proactively maintain and build positive relationships with AbsenceResources accounts from the signing of the contract through the implementation of the account.

• Use independent judgement and discretion to implement AbsenceResources accounts that are newly transitioned from the sales team.
• The implementation process includes but is not limited to completing required documentation, setting specifications within proprietary database, developing an implementation plan, coordinating training, and building the account relationship.
• Establish and build strong working relationships between ComPsych team members and AbsenceResources team members.
• Act as the direct liaison between Human Resources professionals and AbsenceResources during the implementation process.
• Demonstrate a thorough understanding of the assigned accounts' absence policies and related benefits.
• Conduct external training to provide information and guidance on leave of absence compliance to the customer during the implementation process.
• Develop a business and communication plan with Human Resources professionals to successfully promote AbsenceResources services.
• Investigate and resolve account concerns during the implementation process in order to maintain a smooth transition into AbsenceResources services.
• Perform other duties as assigned.

Qualifications

• Education: BS/BA required in Human Resources or related field preferred.
• Account management experience in leave of absence administration, benefits, or human resources related services a plus.
• 1+ year of project management experience required.
• Computer literacy in Microsoft Office Suite required.
• Bi-lingual English/Spanish a plus.
• Stable work history required.
• If internal, must be within an absence Expert role for at least 1 year.
• Travel as necessary to meet new and existing customers. Approximate travel required is up to 25%.

Requirements

• Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required.
• Ability to be present on camera during work-related trainings, meetings, and/or events.
• Must be able to sit or stand at a desk for prolonged periods while working on a computer.

Benefits

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more.
• Competitive pay with annual increases.

Company Description

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries.