[Hiring] Client Experience Representative @Lisa Russel

Role Description

Looking for a 100% remote career where you can help people, enjoy greater flexibility, and build professional and financial growth based on your performance? Since 1951, our organization has served working families by providing life, accident, and supplemental health insurance benefits to members of labor unions, credit unions, associations, veterans, and their families. We're expanding our virtual team and seeking motivated, service-focused professionals to join us as Remote Client Representatives.

You'll meet with individuals and families through scheduled Zoom and phone appointments, answer questions, explain available benefits, assist with enrollment, and provide ongoing client support—all from home. This opportunity combines customer service, benefits education, relationship building, and consultative insurance sales. No previous insurance experience is required. We provide the training, mentorship, and licensing guidance—you bring the motivation to succeed.

Qualifications

• Excellent verbal and written communication
• Strong customer-service mindset
• Active listening and relationship-building skills
• Positive, professional attitude
• Self-motivation and personal accountability
• Strong work ethic
• Organization and time-management skills
• Dependable follow-through
• Problem-solving ability
• Comfort working independently from home
• Basic computer proficiency
• Comfort using Zoom and virtual technology
• Coachability and openness to feedback
• Desire for continuous professional growth

Requirements

• Be at least 18 years of age
• Be physically located within the United States
• Be legally authorized to work in the United States
• Have access to a computer or laptop with webcam and microphone
• Maintain reliable high-speed internet
• Maintain a quiet, professional workspace
• Be comfortable communicating with clients virtually
• Be willing to complete required training
• Hold or be willing and able to obtain the applicable state Life & Health Insurance License

Benefits

• Health insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• Long-term financial planning resources
• Leadership development programs
• Advanced mentorship
• Training opportunities
• Professional conferences and events
• Performance-based career advancement
• Company-sponsored incentive travel
• Leadership events and conferences
• Performance awards
• Recognition programs
• Additional incentive opportunities